Service Team Member

Overview

Working within a bustling atmosphere as part of a passionate team, you’ll play a core part in delivering fantastic customer service. You will provide a warm welcome and give information about the Attingham Estate to make sure each visitor has an enjoyable and memorable visit. You’ll be required to work regular weekends and bank holidays.

Hours:

22.5 hours per week, flexible across 7 days.

From open to close, you will be on hand in our Visitor Reception to answer queries and ensure visitors can find everything they need for their visit. You will help with site coordination and talk about conservation work and exciting programming and events. You will promote National Trust Memberships and actively talk to visitors about how they can support our cause.

You will maintain high standards of presentation, manage litter picks, keep signage clean, and maintain the visitor reception tidiness and cleanliness throughout the day.

• Customer focused with an understanding of the importance of great service
• A team player, but also can work on your own initiative
• Well organized and adaptable
• Willing to learn new skills
• Have a positive attitude

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Closing Date: 28th July 2026

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults  you have any questions around your suitability for this vacancy, please contact the people service centre.