Customer Service - Desk Operator

Customer Service - Desk Operator | Telford, Shropshire | Full Time / Part Time | From £22,000pa +

Our client is a successful taxi & PSV company based in Telford, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels in customer service to join a well‑regarded company. Full training will be given on the specialised taxi booking computer system.

• Training Provided
• Company Pension
• Free car parking
• Friendly team of professional staff
• Potential of management position
• 28 days holiday
• Potential progression to management
• Staff discounts
• Birthdays off
• Work events

Working as part of a team of professional drivers and desk operators, you will be responsible for answering the telephone in a polite, friendly and efficient manner, inputting customers' bookings onto the computer and ensuring emails and online bookings are inputted correctly. You will also be responsible for ensuring all bookings are dispatched on time using the computer system.

• Experience in a similar role would be beneficial however not essential
• Customer Service experience would be an advantage
• Excellent communication skills
• IT Skills are essential
• Able to work flexible shift patterns

If you're the ideal candidate, please send your CV by clicking the APPLY button.