NuCare Customer Service Advisor

Job in Shrewsbury, Shropshire, SY99, England, UK

Listing for: PHOENIX Medical Supplies Ltd.

Full Time position
Listed on 2026-08-15

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual

Salary/Wage Range or Industry Benchmark: 24999 GBP Yearly GBP 24999.00 YEAR

NuCare Depot
- Units C5 and C6, Hortonwood 10, Telford, Shropshire, TF1 7ES

. County Shropshire. Branch name NuCare Depot
- Units C5 and C6, Hortonwood 10, Telford, Shropshire, TF1 7ES
. Salary 24,999. Closing date 30/09/2026. Contract type Employee
- Fixed Term.

Customer Service Advisor
- Fixed Term contract 12months

Telford, TF1 7ES

37.5 hours, working Monday to Friday 9:30am - 6pm

£24,999 per annum, pro rata

We’re looking for an experienced Customer Service Advisor to come join us, based at Telford based depot, Nucare. In this role you will be responsible for delivering the best possible customer experience, offering a professional and dynamic approach to customer service.

Job Responsibilities

Managing incoming case queries via a shared inbox and phone line
Customer liaison, raising, investigating and resolving queries
Providing advice and information regarding our service or product range
General administration

Key Skills, Knowledge, and Experience

Strong communication skills
Detail oriented
Prior complaint handling experience

Our benefits

22 days (pro rata) paid annual leave plus bank holidays, rising with length of service
Medicash- a health cash program to assist with day-to-day healthcare costs, such as eyecare or prescriptions
iTrent Financial Wellbeing - a financial wellbeing application which allows for flexible control of your finances
Access to High Street discounts
Employee Assistance Programme
Contributory Pension Scheme
Accredited Training Programmes available (Education paid for by the company via the Apprenticeship Scheme)

We reserve the right to close this vacancy early if sufficient applications are received

INDPHD

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