Police Community Support Officer

Police Community Support Officer - Shrewsbury

Job Type: Permanent Job Sector:
Legal Region:
West Midlands

Location:

Shrewsbury Salary: £29,484per annum Salary

Description:

£29,483.96 per annum plus up to 20% shift allowance Posted: 15/09/2026 Recruiter:
British Transport Police Job /786/1739

Join us at British Transport Police (BTP) as we recruit PCSOs (Police Community Support Officers ) to make a difference in our communities

Superintendent David Rams said: "Our Police Community Support officers are an integral part of our British Transport Police family. They carry out vital work across the railway network to keep passengers and staff safe. We care deeply about our Police Community Support officers who deliver an exceptional service to our communities across England and Wales."Is the role for you?

BTP is seeking PCSOs to join our team, protecting and serving the railway environment and its community to minimise disruption, crime, and fear of crime. This role is crucial to our mission.

Like Home Office PCSOs, BTP PCSOs focus on enforcing BTP Byelaws within the railway environment, offering diverse responsibilities where no two days are the same. Responsibilities include conducting visible patrols at stations, victim care, security threat management, minor crime investigations, community relationship-building, and supporting PCs. Unlike Home Office police forces, our PCSOs are trained and equipped with handcuffs.

Ideal candidates should demonstrate resilience, excellent customer service skills, and a passion for community engagement and partnership-building. PCSOs should be prepared to work shifts, including weekends and bank holidays.

Locations We are looking for PCSO's within our C Division:
Shrewsbury.

In return for your commitment, you will receive:

• Competitive salary:£29,483.96rising up to £33,012.03 and up to 20% shift allowance.
• A minimum of 15% shift allowance will be received upon completion of 8 weeks training.
• Shift allowance can be up to 20% but will default to 15% in the first instance.
• This will increase year on year, until you reach the top spine point.
• Benefits including 28 rising to 30 days holiday, travel benefits, and access to internal progression opportunities.
• Continuous learning and development opportunities supported by our in-house talent & development teams.
• Including internal progression to become a Police Officer.

Are you eligible?

You will be ineligible to apply if:

• You have been unsuccessful in the last 6 months for the role of PCSO with BTP.
• If you have been unsuccessful following your application or online ability testing for Police Officer, Special Constable or PCSO, you must await 6 months before reapplying to any of these roles.
• You have been unsuccessful following BTP vetting checks within the last 12 months.
• You have ever received a custodial sentence this includes suspended sentences (other cautions, convictions and involvement with the police must be declared but are not necessarily a bar to employment).
• You have previously been dismissed from another force or you currently have a live investigation.
• You have been declared bankrupt, have a CCJ or an un-managed IVA.
• You have tattoos that are deemed offensive; tattoos on face and neck will be considered on a case-by-case basis.
• You do not have permanent right to live and work in the UK.
• You have not resided consistently in the UK for the past 3 years.

The Pension:

BTP GPP Police Staff Pension Scheme is administered by Royal London. It’s a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at P note if you are an existing member of Police Staff in the RPS your…