Medical Receptionist​/administrator

Job Summary To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Belvidere Medical practice has evolved into a patient centred caring practice based on the following values:
The patients needs define the care they receive Our systems and procedures will be designed to meet and support these needs Our partners and staff show respect and compassion for patients We provide a safe environment and systems to protect vulnerable patients We provide regular training for staff and partners to ensure we are up to date and effective We care for our patients and our staff We provide equal services to all patients without discrimination, based upon need

All staff have a duty to conform to the following:
Equality, Diversity & Inclusion A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential.

Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care.

They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression.

Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted.

Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety.

You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

This practice is committed to maintaining an outstanding confidential service.

Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care.

They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.

It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it.

By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and…