Primary Care Liaison

Employer The Shrewsbury and Telford Hospital NHS Trust Employer type NHS Site The Royal Shrewsbury Hospital Town Shrewsbury Salary £31,049 - £37,796 per annum pro rata Salary period Yearly Closing 09/03/2026 23:59

An exciting opportunity awaits a dynamic and motivated individual to join our Medical Director Services Team. We are seeking someone with exceptional interpersonal and communication skills to act as the vital link between GP practices and SaTH medical staff, fostering strong partnerships and ensuring seamless patient pathways while strengthening operational links between the Trust and primary care.

The postholder will be the point of contact for GP Practices and SaTH medical staff seeking to resolve queries, concerns and complaints related to patient pathways between primary and secondary care. The postholder will be responsible for maintaining the contact management database, administer and coordinate queries, ensuring effective responses to feedback are focused, address the issues raised and full details recorded on the contact management database.

• Be the primary point of contact between the Trust and Primary Care with regard to medical colleagues, to establish operational links between both.
• Receive and resolve queries, concerns and complaints related to patient pathways between primary and secondary care, including but not limited to, fit notes, onward referrals, clinic letters, discharge summaries and prescription/investigation requests.
• Receive and make telephone calls to/from GPs, Consultants, wards and other NHS professionals, following through all enquiries in a friendly and professional manner.
• Effective liaison with GP practices and departments within the Trust, developing efficient working relationships.
• Problem-solving on complex, contentious, sensitive, and emotive areas, and using tact, diplomacy and empathy in conveying information which might be contested or where there are barriers to understanding and acceptance.
• Undertake regular discharge summary audits in conjunction with GP colleagues in primary care.
• To communicate complex and sometimes contentious pathway information to a wide range of stakeholders, and provide support to both clinical and administrative staff to resolve and correct patient pathway issues.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Please see the attached job description for further information relating to the main responsibilities of the role.

• Degree or equivalent qualification or experience

• Knowledge and experience of primary/and or Secondary work practices
• Experience of managing relationships with a wide range of stakeholders whilst dealing with politically sensitive issues
• Experience of delivering projects across internal and external organisations
• Experience and knowledge of service improvement in complex and pan organisation

• Advanced level knowledge and skills in the use of Microsoft office software e.g. PowerPoint, Word, Excel, Teams and other IT skills acquired through training and/or practical experience, including keyboard skills and data manipulation

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust…