Servicenow Trainer

Service Now Trainer

Rate: £386 per day inside IR35

Location:

Hybrid/Remote – Some travel to London required

IR35 Status: PAYE via Umbrella company only

Candidates must be willing and eligible to gain SC security clearance for this role.

Job Description

We are seeking a Service Now Trainer to design, develop and deliver engaging enablement content for the Business Services Portal (Service Now). This role focuses heavily on creating high‑impact, short‑form video learning and digital training assets to drive user adoption and capability across the organisation.

The role is for a client who is a leading IT consultancy and digital transformation organisation operating within the UK defence and government sector.

• Design and produce high‑quality learning content that accelerates end‑user adoption of the Service Now Business Services Portal.
• Create engaging short‑form training videos, quick‑start guides, and digital learning assets tailored to different user groups.
• Develop "train the trainer" materials to enable product teams and business champions to deliver consistent training.
• Translate complex Service Now workflows and processes into clear, simple, and intuitive learning experiences.
• Work closely with product owners, service operations, support teams and change/comms to ensure training aligns with live functionality.
• Collaborate within an agile delivery environment, iterating training content in line with evolving configurations and sprint releases.
• Ensure learning materials are accessible, user‑centred and aligned to organisational standards and compliance requirements.
• Gather feedback and usage data to continuously improve training effectiveness and user experience.

• Proven experience delivering training and enablement on Service Now platforms (essential).
• Strong instructional design capability, with experience creating digital and video‑based learning content.
• Excellent written and visual communication skills, with the ability to simplify complex technical concepts.
• Experience supporting user adoption in large or complex organisations.
• Comfortable working in agile environments and adapting content quickly to changing system configurations.
• Strong stakeholder management skills, able to work across technical, operational and change teams.
• Experience with learning tools, video creation or digital learning platforms (e.g., Camtasia, Articulate, Walk Me or similar).
• Understanding of IT service management (ITSM) or enterprise service management concepts.
• Experience working within government, defence or highly regulated environments (desirable).

If you are interested in this role, please feel free to submit your CV.