Apprentice – IT Helpdesk

Salary & Details

Salary: £15,434p.a (Year 1 Apprentice). Full-time (37 hours per week). Full year. Fixed term for 18 months. Based at London Road Campus.
IT Solutions Technician Apprentice - Level 3.

As an IT Solutions Technician Apprentice, you’ll work within the Technical Services department to provide essential administrative support and day-to-day technical assistance to staff and students, while developing key skills in IT systems and helpdesk operations.

You’ll gain hands-on experience by working on real-world tasks such as:

• Managing user accounts
• Triaging IT support requests
• Maintaining hardware and software inventories
• Supporting our digital learning environment
• Familiarising with business applications and IT systems - including Microsoft Office and our IT Helpdesk ticketing platform

Alongside your practical work, you’ll study towards a Level 3 IT Solutions qualification as part of a structured apprenticeship programme, designed to support your learning and long-term career development.

To succeed in this role, you’ll need excellent communication, customer service, and interpersonal skills. You should have a keen eye for detail, strong organisational abilities, be able to plan and prioritise your workload effectively and be comfortable working as part of a team. An understanding of the importance of confidentiality and IT security is essential.