IT Support Technician

Salary: £40,000 - 80,000 per year

• Previous experience in a helpdesk, IT support, or technician position
• Good general knowledge of computer hardware, software, and Microsoft products
• Strong communication skills and a willingness to support users at all levels of the business
• Ability to manage routine day-to-day tasks whilst maintaining a positive and professional approach

• Provide first-line IT support to users across the business, responding to helpdesk queries efficiently and professionally
• Troubleshoot and resolve hardware, software, workstation, and network issues, escalating where appropriate
• Perform software installations, updates, patches, and system maintenance activities
• Support hardware replacement programmes, including PC and peripheral installations
• Assist with network, server, backup, and disaster recovery monitoring activities
• Work closely with the IT Manager and IT Solutions Manager to support ongoing projects and continuous improvement initiatives

• Hardware
• Support
• Network

We are seeking an enthusiastic IT Support Technician to join our team following continued growth and investment across the business. Working alongside the IT Manager and IT Solutions Manager, you will support over 100 users across the organisation, helping maintain systems, resolve technical issues, and ensure employees receive a high level of IT support. This is a fully office-based permanent role in Market Bosworth, offering a competitive salary, Monday to Thursday 8:00am–4:45pm and Friday 8:00am–12:00pm.

We offer 25 days holiday plus Bank Holidays, increasing with long service, a pension scheme, an EAP scheme with money back for dental and optical appointments, and free onsite parking. This is an excellent opportunity for an IT professional looking to build a long-term career in a supportive environment where training, development, and increased responsibility are encouraged.