Salesforce & MuleSoft Manager

Salesforce & Mule Soft Manager

Department: IT

Employment Type: Full Time

Location: UK

Reporting To: Ed Haynes

Compensation: £95,000 - £110,000 / year

Deter Tech's purpose is giving greater peace of mind to people and communities, every day – and our CRM and integration platforms are central to how we deliver on that promise for our customers. This role owns the Salesforce & Integration function from a people, capacity, operational and management perspective, building a well-structured, motivated team as it grows.

The Salesforce & Mule Soft Manager will work closely with the Salesforce & Mule Soft Technical Delivery Manager, who owns technical delivery planning, so that people, capacity and delivery plans stay aligned. This is a foundational hire for the function and will be closely involved in recruiting and shaping the rest of the team.
Please note that this is a hybrid role, with an expectation for candidates to work from the office approximately one day per week.

• Line-manage the Salesforce & Integration team, holding regular 1:1s and taking ownership of development and performance management.
• Build a high-performing, well-structured team as it grows, playing an active role in recruiting and shaping future roles.
• Support team members' career growth, recognising strong contribution and addressing performance concerns constructively and fairly.

• Own resource and capacity planning across Salesforce/CRM and integration work streams, balancing business-as-usual support, project delivery and continuous improvement.
• Translate organisational priorities into clear team priorities, cascading direction so everyone understands what matters most and why.
• Collaborate with the Salesforce Lead to validate that platform roadmap goals, architectural initiatives, and technical debt remediations are allocated appropriate capacity alongside new commercial feature delivery.

• Act as the primary point of contact representing the Salesforce & Integration function to senior stakeholders across the business.
• Work closely with the Salesforce & Mule Soft Technical Delivery Manager to keep people/capacity plans aligned with technical delivery plans.
• Maintain oversight of platform governance, licensing and vendor relationships for Salesforce and Mule Soft.
• Partner with the Salesforce Lead to establish, enforce, and resource robust data governance, security policies, compliance standards, and modern Dev Ops practices—championing AI-powered release management, automated testing, and CI/CD tools to accelerate release velocity safely.

• Champion platform-wide continuous improvement and digital transformation initiatives that leverage Deter Tech's Salesforce and Mule Soft platforms.
• Review strategic platform KPIs (adoption rates, system stability, delivery throughput, and data quality metrics) to evaluate overall platform ROI and report progress back to executive leadership.
• Oversee third-party application evaluation (App Exchange), external consultancies, and vendor contracts alongside IT leadership.

• Previous experience managing a Salesforce/CRM team.
• A strong working understanding of Salesforce and integration technologies/Mule Soft – you don't need to be the hands-on architect, but you need to understand the platform well enough to lead the team that is.
• Proven resource and capacity planning experience.
• People management experience, including 1:1s, development and performance management.
• Able to translate organisational priorities into team priorities and cascade information effectively.
• Strong stakeholder management…