Apprentice Desktop Support Technician

Employer: Roar Tech Ltd

Location: Shropshire & West Midlands, with regular support at customer school sites

Salary: £21-£23K

Hours: To be confirmed

Apprenticeship: Programme, training provider and duration to be confirmed

Start your IT career with Roar Tech

Are you interested in computers, enjoy solving problems and want to build a career in IT?

Roar Tech is looking for an enthusiastic Apprentice Desktop Support Technician to join our team and learn how professional IT support works in real-world school environments.

You’ll work alongside experienced technicians, helping teachers and school staff get the most from their technology. From fixing everyday Windows and Microsoft 365 issues to preparing laptops and supporting classroom devices, you’ll gain practical experience while completing your apprenticeship training.

You don't need to know everything before you start. We’re much more interested in your curiosity, attitude and willingness to learn.

Roar Tech provides IT support to schools and academy trusts across Shropshire and the West Midlands.

Our technicians help schools keep their technology working reliably and securely, supporting everything from laptops, desktops and printers to Microsoft 365, cloud services, networks and classroom technology.

This is an opportunity to learn from people who work with these technologies every day and to develop skills that can form the foundation of a long-term career in IT.

As your knowledge and confidence develop, you'll be involved in a range of hands‑on IT support activities, including:

• Helping resolve everyday Windows, Outlook, Teams, One Drive, printer and connectivity issues, both remotely and at school sites.
• Logging and updating support tickets, asking clear questions and keeping users informed throughout an issue.
• Preparing and configuring laptops and desktops, installing approved software and checking devices before they are handed to users.
• Learning how to support Microsoft 365 accounts, users and groups, following approved identity and access procedures.
• Assisting with Microsoft Intune, including device enrolment, Windows Autopilot, application deployment and device checks under supervision.
• Supporting iPads, Chromebooks and classroom technology.
• Helping maintain accurate device, asset and equipment records.
• Following agreed processes to test changes, record results and obtain approval before changes are introduced more widely.
• Escalating issues when you need support and learning from experienced members of the team.

As you develop, you'll gradually take on more responsibility and become confident handling routine support tasks independently.

You don't need previous professional IT experience to apply.

We're looking for someone who:

• Has a genuine interest in IT and technology and enjoys finding out how things work.
• Has a basic understanding of Windows, common computer applications and computer hardware.
• Enjoys solving problems and isn't afraid to ask questions.
• Can communicate clearly and patiently with people who have different levels of technical confidence.
• Takes a methodical approach to problems — following instructions, checking their work and explaining what they've tried.
• Is reliable, organised and willing to take responsibility for agreed tasks.
• Is honest when they make a mistake or don't know something, and understands the importance of asking for help before making an unfamiliar change.
• Is keen to learn and develop new technical skills.
• Can attend the agreed workplace, apprenticeship training and customer school visits. Travel arrangements will be discussed during the recruitment process.

That's absolutely fine.

We'd love…