Technical Customer Support Coordinator

Technical Customer Support Coordinator Basildon | Full Time | Temporary until March 2027 | Hybrid We are seeking a proactive and organised Technical Customer Support Coordinator to join a busy Customer Service Technical Support Team, providing administrative, reporting and customer service support across Technical Support and Parts Distribution. This is a full time temporary position offering a varied role within a fast-paced and collaborative environment.

Key Responsibilities:

Provide administrative support to the Technical Support & Parts Distribution Teams. Create KPI reports, analyse trends and identify improvement opportunities. Develop and maintain dashboards and performance reports. Manage and analyse data, ensuring accuracy and consistency. Monitor recall campaigns and provide weekly updates to management. Follow up on quality reports and coordinate updates with production teams. Manage dealer core returns and ensure outstanding payments are processed.

Manage back-orders, stuck orders and late dispatches. Resolve finance invoice queries with dealers and internal teams. Prepare, maintain and distribute daily Excel reports. Manage delivery and collection queries between dealers and carriers. Liaise with Technical Support, Parts, Logistics, Sales and dealer network teams. Ideal Candidate:
Previous customer service, administration or technical support experience. Strong Microsoft Office skills, particularly Excel. Experience using Qlik Sense and/or DMS systems is desirable.

Experience with data management and analysis. Excellent written and verbal communication skills. Strong B2B customer service skills. Proactive, self-motivated and confident working under pressure. Able to work independently and as part of a team. Strong attention to detail and organisational skills. Basic understanding of the automotive industry. Job Details:
Full-time Temporary until March 2027 Monday–Friday 37.5 hours a week Office based with hybrid working (on site on a Tuesday) Fast-paced and varied working environment Collaborative and supportive team Opportunity for continuous learning and development If you are a proactive and customer-focused individual with strong administration, data and Excel skills, looking for a varied opportunity within a busy technical support environment, we would love to hear from you — apply today with your CV!