Salesforce Solution Analyst

Department: IT

Employment Type: Full Time

Location: UK

Reporting To: Ed Haynes

Compensation: £50,000 - £60,000 / year

Deter Tech's purpose is giving greater peace of mind to people and communities, every day, and clear, well-documented solutions are how we make sure our Salesforce platform keeps pace with the business. This role supports the Salesforce Technical Lead by turning conversations and requirements into properly analysed and documented solutions, while also being hands-on enough to contribute directly to configuration and build.

This is not a purely functional Business Analyst role: you'll be comfortable moving between stakeholder conversations, solution documentation and hands-on Salesforce configuration, giving the Technical Lead more time to focus on the areas where specialist technical input matters most.

Deter Tech is a security technology company operating across six countries, with principal UK sites in Prestwick and Telford. We predict, deter and detect risk on behalf of the people and communities we serve. Our values – Committed, Inclusive and Ambitious – shape how we work every day: we are accountable and deliver excellence; we collaborate and build trust; and we never stop learning while winning in the right way.

This is a remote role, although we value regular face-to-face collaboration. We would ideally like someone who can attend our Telford office around once a week if based locally, or a couple of office visits per month for those based further afield.

1. Requirements and discovery

• Gather requirements through stakeholder interviews and workshops.
• Support the Salesforce Technical Lead during discovery and design.
• Partner closely with BPO stakeholders (including Sales, Customer Success, Field Operations, and Finance) to understand their day-to-day challenges, operational bottlenecks, and strategic needs.
• Facilitate process discovery workshops to map out processes and collaborate with the Technical Lead to define efficient, scalable future-state ('to-be') solutions.

2. Analysis and documentation

• Produce clear process maps, requirements documentation and solution designs.
• Translate business requirements into Salesforce functional/technical requirements.
• Independently follow up with stakeholders to close gaps and ambiguities.
• Write well-structured, detailed user stories in Jira, complete with clear business value statements, functional specifications, wireframes or mock-ups where helpful, and unambiguous acceptance criteria.
• Work closely with the Technical Delivery Manager during backlog refinement and sprint planning to ensure stories meet the team's 'Definition of Ready' before entering active development sprints.

3. Hands-on configuration

• Build appropriate elements of agreed solutions directly within Salesforce.
• Support testing and validation of delivered solutions alongside the QA/Test Analyst.
• Deliver configuration and lightweight automations (such as custom fields, page layouts, record types, validation rules, and straightforward Salesforce Flows), freeing the Technical Lead and Senior Administrator for complex architecture and deep technical build.
• Collaborate with the QA / Test Analyst to walk through user stories, clarify expected behaviour and edge cases, and assist with functional validation in sandboxes prior to release.
• Partner with the Senior Salesforce Administrator to prepare change communications, end-user guidance, and support materials to drive smooth user adoption.

4. Solution governance and continuous improvement

• Work within the architectural guardrails, data model standards, and best practices established by the Salesforce Technical Lead, avoiding over-customisation or technical debt.
• Regularly…