IT Support Technician Level 3 Apprenticeship

Kick-start your career in IT with a team that keeps Capgemini connected and running smoothly. As part of our friendly and fast-paced Service Desk team, you’ll support thousands of colleagues across the business, helping them stay productive and deliver cutting-edge solutions to global clients.

This is a brilliant opportunity for apprentice-level candidates who are curious about technology and enjoy helping people. You don’t need to know everything yet, we’re looking for individuals with a positive attitude, a willingness to learn, and strong customer service skills.

In this role, you’ll be the first point of contact for IT support, so being approachable, patient, and a great communicator is just as important as your technical interest. If you enjoy solving problems, working with others, and making someone’s day easier, you’ll fit right in.

Basic familiarity with Windows 10/11, Microsoft Office, Apple devices, or common hardware (like laptops and printers) is helpful but your mindset and enthusiasm matter most.

The apprenticeship with Baltic is a 18-month course in which you will study part time alongside your full-time role.

This role is based in our Telford office, so you’ll need to live within a commutable distance and be happy working on-site 5 days a week.

As part of our Service Desk team, you’ll:

• Be the friendly face and voice of IT support, helping colleagues resolve their technical issues
• Deliver excellent customer service, ensuring every interaction is helpful, clear, and professional
• Identify and troubleshoot faults, resolving incidents and requests within agreed time frames (SLA targets)
• Support mobile technology such as phones and laptops
• Install and configure software and hardware
• Set up and configure PCs, laptops, and Mac Books
• Help with IT stores and equipment when needed
• Support internal events with IT setup and assistance
• Create and update simple support guides and documentation
• Work on the Tech Table or Virtual Tech Table (once trained), directly assisting users with their queries
• Occasionally visit nearby sites to provide hands-on IT support

Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government’s Disability Confident scheme.

As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Security Check (SC) Clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Impactful Experiences

You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Shape your path

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from think tanks to…