IT Service Desk Analyst

Full time hours on a temporary basis

• Provide first and second-line IT support to end users across the organisation.
• Diagnose and resolve hardware, software, network, and system issues.
• Log, prioritise, and manage incidents and service requests through the IT service management system.
• Troubleshoot issues relating to Microsoft Windows, Microsoft 365, Active Directory, and associated technologies.
• Set up, configure, and deploy desktops, laptops, mobile devices, and peripheral equipment.
• Support user account administration including password resets and access management.
• Assist with planned technology rollouts, upgrades, installations, and maintenance activities.
• Provide deskside support and hands-on assistance to staff at the main council hub.
• Escalate complex technical issues where necessary and liaise with third-party suppliers.
• Maintain accurate records of work undertaken and update support documentation.
• Contribute to continuous improvement initiatives and technology projects.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared