Claims Specialist

Join Marley - Where Your Career Can Truly Take Shape!

Location:
Cheltenham Role:
Claims Specialist

Are you ready to be part of a friendly, forward-thinking team that's reshaping the future of claims handling in the UK housing sector? At Marley, we're not just another insurance company , we're a growing business at the cutting edge of Structural Warranty Insurance, helping homeowners and insurers navigate the complexities of property defects with confidence and care.

About the Role

As our new Claims Specialist, you'll be the reassuring voice and expert guide for homeowners making claims on their new-build warranties. Based in our Cheltenham office, you'll manage claims from start to finish - whether it's a single homeowner or a managing agent representing a whole block of flats.

These aren't your typical fire or flood claims - they're more nuanced, always interesting, and require a bit of building know-how (don't worry, we'll help you build that knowledge!). What matters most is your commitment to exceptional customer service and your ability to handle each case with care and professionalism.

What You'll Bring

• 1+ year of experience in insurance claims handling
• Property/construction insurance background? Great! If not, we'll train you
• Confident communicator - written, verbal, and over the phone
• A natural problem-solver with top-notch customer service skills
• Organised, independent, and a true team player
• Comfortable with MS Word, Excel, Outlook & Teams
• Eager to learn, grow, and adapt in a dynamic environment
• Degree preferred, but not essential

What's in It for You?

• Generous company pension
• Life Insurance & Private Medical Insurance (post-probation)
• Gym membership
• Employee Assistance Programme
• Flexible working options
• Training support to complete Cert CII

Ready to Build Something Great?

If you're looking for a role where your skills are valued, your growth is supported, and your work makes a real difference, Marley is the place for you.

Apply today and help us shape the future of claims handling!