Operations Manager – Shropshire Portfolio

Location:

Shropshire, primarily Shrewsbury and surrounding areas Salary & Benefits

• £32,000 - £35,000 per annum, depending on experience.
• Performance-related bonus.
• Mileage or vehicle allowance.
• Significant autonomy and responsibility.
• Direct access to the business owners.
• Opportunity to shape and develop the operational function.
• Career progression as the business continues to grow.
• Work within a growing, entrepreneurial local business.

Pass the Keys Shropshire is a locally owned and operated holiday-let management business with a growing portfolio of approximately 70 short-stay and holiday properties across Shropshire.

We manage everything from individual cottages and apartments to larger luxury homes, working across Shrewsbury, Ludlow, Church Stretton and surrounding areas.

Our business is built around three things: excellent guest experiences, high property standards and strong commercial performance.

We are growing and are looking for an exceptional Operations Manager to take ownership of our day-to-day field operation.

Someone who naturally takes control, solves problems, holds people accountable and gets things done.

This is not a traditional 9–5 office-based management role. It is a fast-moving, hands-on operational position where every day is different and where your decisions directly affect our guests, our property owners and our reputation.

As Operations Manager, you will be responsible for the successful day-to-day operation of our entire Shropshire property portfolio.

Due to the demands of the role, you will be required to work alternate weekends.

Saturday plus the Sunday. However, you will take a regular day off each week - ideally, Wednesday.

Your objective is simple:

Make sure every property is compliant and ready, every guest is looked after, every operational issue is dealt with and every supplier delivers what they have promised.

You will be the central point of control for our field operations.

If a cleaner fails to turn up, a boiler breaks, a guest is locked out, a property isn't ready, a contractor doesn't arrive or an urgent problem occurs at 4pm on a Friday, you will be expected to take ownership and find the solution.

Take overall responsibility for the smooth running of our property operations across Shropshire.

This includes:

• Coordinating daily cleaning and changeover schedules across approximately 70 properties.
• Ensuring properties are cleaned, inspected and guest-ready before check-in.
• Managing linen, consumables, keys and other operational requirements.
• Planning for high-volume changeover days, particularly Fridays, Sundays and Mondays.
• Monitoring property readiness throughout the day.
• Identifying potential problems before they become guest complaints.
• Carrying out regular visits and inspections across the portfolio.

Things go wrong in holiday accommodation. What matters is how quickly and effectively they are resolved.

You will be expected to take immediate ownership of operational incidents including:

• Heating or hot-water failures.
• Plumbing issues.
• Electrical problems.
• Lockouts and access problems.
• Damage or unexpected property issues.
• Contractor no-shows.
• Guest complaints relating to operational problems.
• Last-minute booking and changeover issues.

You will manage a network of external suppliers, including:

• Cleaners.
• Laundry providers.
• Maintenance contractors.
• Plumbers and heating engineers.
• Other property-service suppliers.

Where standards aren't being met, you will be expected to have direct and sometimes difficult conversations.

Our reputation depends on the standard of our properties.

You will:

• Carry out regular and random property inspections.
• Quality-check cleaning and presentation.
• Monitor recurring property issues.
• Identify wear and tear and maintenance requirements.
• Ensure remedial works are completed.
• Check that properties meet our presentation standards.
• Ensure guest-facing equipment and facilities are working correctly.
• Maintain accurate property…