Property Specialist

Facilities Team Leader

Shrewsbury

Contract
£26.06 per hour PAYE or £34.60 per hour limited paid via umbrella company inside IR35

Our client is looking for an experienced Facilities Team Leader

6 months initially and 37 hours per week

You will be responsible, under the direction of the PSG Facilities and Maintenance Manager, for management of the facilities team which is responsible for the general day to day management, and upkeep of the Council’s premises, ensuring that they meet legal requirements and health and safety standards.

As the Facilities Team Leader you will be expected to operate across different business functions, working on both a strategic and operational level to the Council.

The Facilities Team Leader will be responsible for the leadership, coordination and performance of Soft Facilities Management services across the Council’s FM managed premises. The role will ensure facilities support effective service delivery, staff wellbeing and positive customer experience, while maintaining safe, clean, secure and well presented environments.

PSG comprises facilities management, architectural design, quantity surveying, building, electrical and mechanical surveying, land surveying and reactive repair and planned maintenance service to support the Council’s Property & Development function.

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Accountable for ensuring the consistent delivery of high‑quality Soft FM services across multiple FM‑managed premises by maintaining agreed service standards, meeting customer and operational expectations, monitoring performance, identifying risks and driving continuous improvement.

Responsible for ownership of the customer experience within FM managed premises, ensuring facilities support service delivery and public access.

Accountable for building and maintaining effective working relationships with internal services, partners, contractors and building users.

Responsible for escalation and resolution of service related issues and complaints relating to Soft FM services.

Expected to lead and/or contribute to operational projects and service improvement initiatives.

Contract & Resource Management:

Responsible for overseeing the day-to-day performance of Soft FM contracts, ensuring value for money and service quality.

Accountable for contributing to procurement, contract review and service development activity relating to Soft FM services.

Responsible for managing the Facilities Team budget in line with agreed financial controls and service priorities.

Soft FM Operations & Service Delivery

Deliver the day-to-day operation of Soft FM services within FM managed premises, including cleaning, caretaking, security, reception support (where applicable), waste and hygiene services.

Ensure FM managed premises are clean, safe, secure, fit for purpose and presented to a consistently high standard.

Implement and monitor cleaning, caretaking and grounds maintenance schedules, ensuring routine programmes of work are completed and recorded.

Oversee the upkeep of external areas, including boundaries, footpaths, car parks and grounds within FM managed premises.

Security, Access & Community Use

Operate security arrangements across FM managed premises, including alarms, access control systems, key holding and out of hours security procedures.

Ensure staff are trained in security procedures and that site security reviews are undertaken with actions followed through.

Manage the issuing, control and monitoring of keys, security cards and access permissions.

Manage room bookings and community use of FM managed premises, ensuring facilities are prepared, staffed and secure.

Coordinate out of hours use arrangements, including heating, lighting, access and security requirements.

Customer Experience & Standards

Act as the operational lead for customer experience within FM managed premises.

Act as escalation point for Soft FM service complaints, ensuring timely resolution and identification of service improvement actions.

Contract & Performance Management

Undertake inspections, audits and service reviews, addressing underperformance through…