Senior Revenues & Benefits Manager

Shrewsbury, United Kingdom | Posted on 03/08/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector‑specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre‑screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

Job Purpose

To provide strategic and operational leadership for the Revenues and Benefits Service, ensuring the effective collection of Council Tax and Business Rates, administration of benefits and discretionary support schemes, and management of debt recovery. The role is responsible for ensuring compliance with statutory requirements, delivering high‑performing services, supporting corporate priorities, and deputising for the Revenues & Benefits Service Manager when required.

• Lead and manage the delivery of Council Tax, Business Rates (NNDR), Benefits, and associated discretionary schemes in line with legislation and Council policies.
• Ensure the accurate billing, collection, recovery, and accounting of Council Tax, Business Rates, Business Improvement District (BID) levies, and Housing Benefits.
• Oversee the administration of local discretionary schemes, including Council Tax Reduction, Business Rates Reliefs, Section 13A Discretionary Relief, Discretionary Housing Payments, and other government‑funded initiatives.
• Manage debt recovery processes, ensuring arrears, over payments, and enforcement activities are carried out effectively, proportionately, and in accordance with legislation and Council policies.
• Respond to new Government legislation, funding initiatives, and policy changes, implementing processes to ensure timely and accurate delivery of new schemes.
• Ensure statutory returns, financial reporting, performance monitoring, and management information are completed accurately and within required timescales.
• Develop and implement service plans, business plans, operational procedures, and continuous improvement initiatives to enhance service performance and customer outcomes.
• Lead, motivate, and develop Team Managers and operational staff through effective performance management, recruitment, training, coaching, and succession planning.
• Monitor service quality, ensuring minimum accuracy standards are achieved while identifying opportunities for service improvement and digital transformation.
• Maintain expert knowledge of Revenues and Benefits legislation, providing technical guidance on complex cases and supporting decision‑making across the…