Revenues Manager

Shrewsbury, United Kingdom | Posted on 05/05/2026

• City Shrewsbury
• Province Shropshire
• Country United Kingdom
• Postal Code SY1

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Purpose

To lead and manage the delivery of an efficient, accurate, and legally compliant Revenues service, covering Council Tax, National Non-Domestic Rates (NNDR), and associated income streams. The role ensures effective billing, collection, recovery, and reporting processes, while driving continuous improvement, maximising income collection, and supporting organisational priorities through strong leadership, governance, and stakeholder engagement.

• Ensure the accurate and timely annual billing of Council Tax, NNDR, and Business Improvement Districts (BIDs).
• Maintain up-to-date knowledge of relevant legislation and ensure compliance across all Revenues activities.
• Interpret and advise on complex and contentious local taxation matters.
• Ensure all statutory returns (e.g. CTB1, QRC4, NNDR1, NNDR3) are completed accurately and within required timescales.
• Maintain and oversee the effective use of Revenues systems across teams.
• Promote and implement effective debt management and recovery strategies.
• Monitor collection performance and ensure all debts are pursued in accordance with legislation.
• Provide regular reporting on income collection and outstanding debt.
• Recommend and authorise debt write-offs in line with financial regulations and delegated authority.
• Lead and manage Revenues Team Managers and wider staff.
• Develop and implement training and development programmes for all staff.
• Drive performance management, ensuring accountability and delivery against objectives.
• Ensure staff are appropriately trained and aligned with service goals.
• Develop service specifications, business plans, and annual work programmes.
• Translate strategic priorities into operational plans with measurable outcomes.
• Monitor and report on service performance using local and national KPIs.
• Ensure a minimum of 95% accuracy across service outputs.
• Develop and manage Service Level Agreements with internal and external partners.
• Liaise effectively with external agencies, government bodies, and council departments.
• Represent the Council at local and national events.
• Manage service budgets in line with financial regulations.
• Identify, assess, and mitigate risks within the service.
• Prepare and present reports, including those related to hardship and discretionary relief.
• Review and improve IT systems and processes supporting Revenues services.
• Design and implement discretionary schemes as required.
• Ensure accurate maintenance of statistical and management information data (e.g. tax base, exemptions, discounts).
• Deputise for the…