Team Leader, Management

Hello. We are Severn Trent and we think water is wonderful. And we are pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we do love to talk to you. There really is something for everyone here.

Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.

Our
Leakage Team Leader
role sits at the heart of this value with the opportunity to really make a difference to our customers.

We are looking for a Team Leader
in our Leakage
department that is responsible for managing and motivating both team and individual performance, ensuring all of our customer focused targets are achieved. Provide regular performance feedback to team members using coaching techniques.

We are looking for a
Team Leader
who can inspire and
motivate
a team of colleagues to deliver
outrageously great
customer service while achieving challenging
performance targets.

You will be based in our modern office at Shelton (SY3), where we currently operate Monday-Friday 08:00-17:00.

You will be responsible for

• Delivering effective and efficientcoaching,developingcolleagues to perform at their best.
• Collaborating with Senior Leaders and peers within this area of the business.
• Driving process refinement to enhance customer experience.
• Positively influencing your team to embrace change.

• Ensure that your team delivers best in class customer service and operates with a customer centric mindset, taking individual responsibility for following through and owning the experience for the customer.
• Drive and deliver exceptional team performance across all the measurable key performance indicators in an efficient and effective manner.
• Encourage a culture of learning and development and ensure colleagues are given appropriate levels of coaching, support, and, where required, utilising performance management tools.
• Drive a growth mindset and customer first culture to deliver quality interactions with our customers.
• Demonstrate role model and leadership behaviours to engage, create and maintain a positive and supportive team culture.
• Ensure that all their colleagues are fully informed and engaged with the delivery of the vision/goals for their team.
• Monitor and utilise relevant performance data to promote and drive continuous improvement to "raise the bar" in performance.
• Lead the way, working with stakeholders, to drive change and continuous improvement to create great customer, and colleague, experiences.

You will need to be a confident negotiator; skilled in making decisions and dealing with customer issues.

Having the ability to think objectively to plan, prioritise and resolve work in the most effective way possible while working in a demanding target driven environment and managing jobs through until completion, share learnings across wider field teams and deal with customer escalations and complaints where required is what we are looking for.

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care.