Duty Manager

Overview

Duty Manager (SPAR) Monkmoor (18+). 24 Hours p/w. £13.25 p/h. Various shifts, including mornings, evenings and weekends.

We are a dynamic and innovative retail, wholesale and food service business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion.

Reporting to the Store Manager, the Duty Manager will help drive growth within the Monkmoor SPAR store, supporting the Store Manager and leading a team to deliver outstanding customer service, contributing to store sales and profitability through Brilliant Basics, Moments of Wow, Food For Later, Food For Now.

• Support the Store Manager to ensure a safe, legal and high performing store, taking overall responsibility during Duty Manager shifts
• Assist the Store Manager to deliver all store operations, objectives and KPIs
• Coach and support colleagues, developing a motivated and empowered team with a positive management style
• Carry out performance management and absence management as appropriate
• Occasional opening/closing of the store, colleague safety and stock/cash security/accountability during shifts
• Carry out cash reconciliations, voids, refunds and other management tasks for till colleagues
• Lead by example to provide an exceptional customer experience and help differentiate the store from competitors
• Collaborate with colleagues to engage with and support the local community of Monkmoor
• Adhere to all company policies, procedures and processes

• Previous management or supervisor experience within a food retail or fast-paced operation
• Committed to delivering exceptional customer service standards
• Ability to plan, organise and prioritise effectively
• Strong communication and influencing skills at all levels
• Decisive, action-focused and able to take appropriate decisions
• Committed to collaborative working
• Enthusiastic, flexible with a positive attitude
• Willingness to develop own skills and apply learning to improve performance

• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Cycle to work scheme
• Opportunities for training and development in a supportive, diverse culture
• Hands-on experience in a high-volume, fast-paced environment
• Flexible working hours
• Additional benefits including:
  Early access to pay, payslip portal, staff discounts, wellbeing support, pension schemes, life insurance, long service awards, and more

Inclusive environment:
Disability Confident Employer with Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Contract:

Permanent.

Hours:

24 hours p/w. Salary: £13.25 p/h depending on age.

Closing date for applications: 4 March 2026.