Counter Manager

Overview

Benefit is Glowing... We Mean Growing... and we are currently searching for a Full‑time Counter Manager to make real connections in Boots Shrewsbury. As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences.

• Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards.
• Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.
• Personally connect with customers, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
• Develop innovative in‑store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
• Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Create fair and effective monthly staff rotas that optimise coverage and support sales goals.
• Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

• Dynamic, enthusiastic, and sales‑driven.
• Passion for make‑up and retail with a focus on achieving sales targets.
• Result‑oriented, who likes a challenge and exceeding sales expectations.
• Desire to provide a unique customer experience that drives customer loyalty and repeat business.
• Flexible availability including weekends, late nights, bank holidays and holiday periods.
• Minimum 6 months retail experience with a passion for sales success.
• Minimum 6 months of management experience.

• Product discount.
• Staff sale.
• New launch gratis.
• Annual leave.
• Full training provided.
• Refer a friend scheme.
• Competitive commission scheme.

Come paint the world PINK with us! Apply to become a Counter Manager.

We use a video interview as part of our recruitment process, but if you have additional needs that require flexibility, please contact careersa