Retail Support Administrator

Key Responsibilities

• Act as first port of call for shop teams enquiries and questions both over the phone, and by email. Provide an exceptional level of customer service to the shop teams in both reactive and proactive situations.
• Predict questions from shops on implementation of projects and share these with the wider team to build knowledge.
• Assist in communication of new processes.
• Provide administration support for the wider retail team including invoices, purchase orders, gift aid, recycling, waste etc.
• In conjunction with the Associate Director of Trading and Retail Support Lead, assist in organising the annual retail conference to maximise its impact at a minimal cost to Severn Hospice.
• Assist in production of daily, weekly and monthly communications to shops, and ensure these are on message, on time, and meet the needs to the shop audience.
• Provide a high level of physical and electronic filing that complies with data protection and Seven Hospice policies.
• Manage relationships with suppliers in conjunction with the Retail Support Lead.
• Assist in procurement for shops, including stationery and consumables, and ensure Severn Hospice achieves a competitive price and high level of service.
• Contribute to project teams for new openings and refits and take responsibility for procurement in these projects.
• Provide excellent customer service, assistance and accurate record keeping to Gift Aid donors and their accounts
• Provide excellent customer service, assistance and accurate record keeping for our external supporters/external new goods sellers
• Assist with accurate record keeping to support compliance in areas such as Gift Aid and Gift Aid training, Health and Safety inc. COSHH and staff mandatory training.
• Appropriate and professional handling and recording of complaints in line with current procedures
• Assist in the roll out new goods products.
• Provide diary management for Associate Director of Trading when needed.
• Assist in stock takes and logistics of stock movement.
• Work alongside volunteers and supervise volunteer workload as appropriate.
• Manage and assist in various ad-hoc projects as required.