Service Engagement Lead

Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health.

We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces for 2026 —recognition that reflects how colleagues feel about working here.

Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day—Commercial, Courageous, Compassion, Collaborative and Curious.

We’re looking for a Service Engagement Lead to join our clinic in Shrewsbury. This is a full-time role, working 40 hours per week and you will be expected to travel 2-3 days per week.

You will help us drive referrals in Shropshire and Wales while maintaining relationships with existing referrers in the area.

You’ll be highly visible within the community surrounding the OJV location, building strong relationships with local Opticians, GPs, Referral Management Centres, LOCs, and community groups. You will work to directly support the growth of referrals into the service, to deliver the referral numbers required in order to achieve business targets.

Working across your designated geographical area, you’ll be responsible for delivering the referral volumes needed to meet the business targets for your Ophthalmology Joint Venture (OJV).

You’ll actively promote Newmedica services and patient choice, ensuring strong visibility within the local community. Your deep understanding of the referral landscape will enable you to build and maintain effective relationships with Opticians, GPs, Referral Management Centres, LOCs, and other key stakeholders.

Acting as the main conduit between our Joint Venture Partners and the Newmedica marketing team, you’ll provide valuable insights into local activity and competitor presence.

Additionally, you’ll be involved in planning and organising events such as CPD sessions, optical fairs, and national seminars to further strengthen engagement and visibility.

You’llhaveexperience of working in a healthcare environment, ideally in optics or ophthalmology. Knowledge of NHS policy landscape and referral routes would be advantageous.

You’llbe a self-starter–a strong communicator who is ableto overcome challenges and influence people to your point of view.

Your friendly and engaging personality will mean that you are adeptatestablishingeffective working relationships with a wide variety of stakeholders.

You’llbeused to building positive and robust relationships with new clients as well as managing and maintaining relationships with existing clients.

You’ll be comfortable working with a high degree of travel around the OJV that you support. Whilst the core working time is typical office hours, flexibility will be required regarding travel and after-hours events.

This role will suit a friendly,engaging and confident person who thrives in a fast-paced, target driven environment.

Someonewholoves beingout and about meeting new peopleand cultivating business relationships.

• A salary of up to £35,000 per annum
• 25 days annual leave plus length of service leave, plus bank holidays
• Company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses and the blue light discount
• An environment where your learning and development is supported through a range of various learning tools and courses
• Working with a friendly multidisciplinary team passionate about improving the lives of our patients
• A…