Intensive Management Officer

Job in shropshire, Shrewsbury, Shropshire, SY99, England, UK

Listing for: Shropshire Towns and Rural Housing

Full Time position
Listed on 2026-06-19

Job specializations:

Social Work
Human Services/ Social Work, Community Health, Crisis Counselor, Community Worker

Salary/Wage Range or Industry Benchmark: 28598 - 31022 GBP Yearly GBP 28598.00 31022.00 YEAR

Position: Intensive Housing Management Officer
Location: shropshire

Intensive Housing Management Officer

£28,598 - £31,022 | 37 hours | Shrewsbury (Ptarmigan House)

Number of Positions: 2

Interview Date:
Wednesday, 15th July 2026
Make a real difference where it matters most.
At STAR Housing, we're committed to creating a better future-and that means supporting some of our most vulnerable residents to live safely, independently, and successfully in their homes. As an Intensive Housing Management Officer, you'll be at the heart of that mission.

The role

This is a rewarding, hands-on role where you'll deliver a person-centered housing management service-supporting residents in temporary accommodation and independent living settings to sustain their tenancies and move towards independence.

What you'll be doing

Acting as the main point of contact for residents
Managing tenancies, including sign-ups, reviews and early interventions
Supporting residents with rent, benefits, and tenancy sustainment
Carrying out property inspections and ensuring homes are safe and compliant
Working with internal teams and partner agencies to provide joined-up support
Supporting vulnerable customers, including those facing homelessness, domestic abuse or mental health challenges

What we're looking for

Experience in housing management, homelessness or supported housing
Strong knowledge of tenancy and support needs
A compassionate, resilient approach with the ability to build trust
Excellent communication and organisational skills
Ability to manage a varied caseload and work both independently and as part of a team

Why join STAR Housing?

A supportive environment where you can make a genuine impact every day
A role that combines housing, support and community outcomes

Please note this role involves working with vulnerable residents and may expose you to challenging situations-full support and training will be provided.

Apply now

Be part of a team that's helping people rebuild their lives and sustain their homes.

Pando Logic. ,

Location:

Shrewsbury, ENG - SY3 8BE