Intensive Management Officer

Shropshire Towns and Rural Housing Shrewsbury , ENG

9 DAYS AGO

Full Time

£28,598 - £31,022 | 37 hours | Shrewsbury (Ptarmigan House)

Number of Positions: 2

Interview Date:
Wednesday, 15th July 2026

Make a real difference where it matters most.

At STAR Housing, we're committed to creating a better future-and that means supporting some of our most vulnerable residents to live safely, independently, and successfully in their homes. As an Intensive Housing Management Officer
, you'll be at the heart of that mission.

This is a rewarding, hands‑on role where you'll deliver a person-centered housing management service -supporting residents in temporary accommodation and independent living settings to sustain their tenancies and move towards independence.

• Acting as the main point of contact for residents
• Managing tenancies, including sign‑ups, reviews and early interventions
• Supporting residents with rent, benefits, and tenancy sustainment
• Carrying out property inspections and ensuring homes are safe and compliant
• Working with internal teams and partner agencies to provide joined‑up support
• Supporting vulnerable customers, including those facing homelessness, domestic abuse or mental health challenges

• Experience in housing management, homelessness or supported housing
• Strong knowledge of tenancy and support needs
• A compassionate, resilient approach with the ability to build trust
• Excellent communication and organisational skills
• Ability to manage a varied caseload and work both independently and as part of a team
• A supportive environment where you can make a genuine impact every day
• A role that combines housing, support and community outcomes

Please note this role involves working with vulnerable residents and may expose you to challenging situations-full support and training will be provided.

Be part of a team that's helping people rebuild their lives and sustain their homes.