Customer Engagement Officer

Reference - 168926 Customer Engagement Officer Shrewsbury, Shropshire £12567.0 Per annum 15 hours per week 30th June 2026 About the role To deliver an inclusive resident, customer and community engagement approach to build resilliant and engaged communities with residents and customers participating in everything we do. To ensure that all issues relating to customer safety (including but not limited to Anti Social behaviour (ASB), safeguarding and Domestic Abuse) are reported to the relevant departments.

The production and delivery of communication to our residents and customers through a variety of channels including our website, social media platforms, publications and events. Developing local solutions and community responsibility, with a forward-thining approach to leading resident and community involvement across the Trident Group. What you'll be doing To develop, deliver and continuously improve resident/customer enagement activities and communications across Trident Group.

Be outward and front facing within the communities and services provided across the Group, ensuring the needs of all our customers are met regardless of geographical location, service or tenure. Carry out all duties as an administrator. Support and develop involvement in line with the Resident and Customer Engagement Strategy and record, monitor and provide evidence of performance against all areas of the Delivery Plan.

To record, monitor and provide evidence of performance in line with regulatory requirements, Service Standards, The Charter for Social Housing Residents:
Social Housing White Paper, Consumer Standard, Tenants/Customer Charter associated with ‘Together with Tenants' and health and social care regulatory requirements. Provide information, reports and progress against agreed priorities and performance to the Head of Homes and Communities, Heads of Service, Team Managers and Business Development Team. Who we're looking for? Communicate effectively; verbally, non-verbally and in writing to all stakeholders.

Work with other teams, customers and partners to provide a range of activilties that enables customers to influence and shape services. Planning and proactively identifying the steps required to ensure that the operational objectives of the service are met to agreed deadlines. Utilising the Outlook Calendar plan monthly visits to each Homes and Communities geographical patch and to identified Trident Reach schemes to facilitate engagement activities.

At least 2 years community engagement experience, working within a social housing/community investment environment/ charity. Experience and knowledge of working with socially excluded and hard-to reach individuals and groups Preferably hold a full, valid, UK driving licence with the use of a vehicle. Why join us? This is not just a ‘job' this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:
Trustworthy Collaborative Accountable People Focused Caring in all we do The benefits 34 days annual leave, plus the option to purchase up to 5 additional days A day off for your birthday 4 days off when you move home Life assurance (3 x salary) Employee Assistance programme & wellbeing programme Flexible Working options Learning & Development opportunities Who we are?

Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more. The Group consists of;
Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance Trident Reach, which is a registered care and support charity delivering trauma informed care and support services. We celebrate Equality, Diversity, and Inclusion and as a trauma…