Housing Officer, Social Work

We are recruiting for a Housing Officer to join a well-established housing provider on a permanent basis.

This is a hybrid working role, managing a housing patch across Telford. You'll be responsible for delivering a full range of tenancy management services, supporting residents, maintaining sustainable tenancies, and ensuring excellent customer service across your patch.

The area benefits from very low levels of anti-social behaviour (ASB), allowing you to focus on proactive tenancy management and building positive relationships with residents.

• Managing a designated housing patch and providing a high-quality tenancy management service.
• Carrying out tenancy visits, sign-ups, and end-of-tenancy processes.
• Supporting residents to sustain their tenancies and resolve tenancy-related issues.
• Managing low-level ASB cases and neighbour disputes where required.
• Investigating tenancy breaches and taking appropriate action.
• Working with internal departments and external agencies to support residents.
• Maintaining accurate records and updating housing management systems.
• Delivering a customer-focused service while meeting performance targets.

• Previous experience in a Housing Officer or Tenancy Management role.
• A good understanding of tenancy management legislation and housing best practice.
• Experience of managing ASB cases, although the caseload is expected to be minimal.
• Excellent communication, organisation, and customer service skills.
• The ability to manage your own workload and work independently.
• A full UK driving licence and access to a vehicle.

This is an excellent opportunity for an experienced Housing Officer seeking a role with flexibility, a well-managed patch, and the potential to progress within a well-established organisation.