Receptionist - Bank

Role Overview

As a Receptionist at Frognal House Care Home, your primary focus will be to provide professional, high‑quality customer service as the first point of contact within the home and to perform a range of administrative tasks.

• Answer the telephone and respond to enquiries at reception, redirect calls to relevant staff and record messages.
• Complete reception‑related administration, maintain databases, and provide administrative assistance to the General Manager as required.
• Maintain the general tidiness of the reception area, liaising with Housekeeping to ensure standards are upheld.

We look for individuals who live our values of caring, supportive, honest, respectful, and accountable and who possess the following:

• Excellent verbal and written communication skills.
• Positive, friendly, and welcoming attitude.
• Experience in problem‑solving and handling client complaints.
• Confidence in using computers.

• ADBS Disclosure check – cost covered by Avery Healthcare.
• Proof of eligibility to work in the UK.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.