Client Care Assistant

We are a first opinion and Ophthalmology Referral practice. We have a small friendly team of two and a half vets, five nursing staff (VCAs, student and RVN) and one receptionist striving to provide the highest level of care. Our clients describe the practice as feeling homely and we have a nice garden for summer lunches and natural light. The shift pattern is varied and we try to tailor it around individuals home life and hobbies, we understand that everyone has a life outside of work.

Although we are part of a big corporate, we function independently and day to day is more like a family run practice; still having the benefit of Medivets local 24hr centre and combined staff knowledge. As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

This role requires regular weekend working and participation in a fair rotation of bank holiday cover.

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

Typically, in this role, you'll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team