Business Operations Assistant

Reporting to the Business Operations Manager, as part of the Business Operations team, this role is varied with a focus on ticket management, procurement, billing, process improvements and office administration. The role is hybrid, with our office based in Sidcup, Kent.

• Assist with procurement for both external and internal requirements. This may include IT Hardware, licensing and Voice Data services.
• Assist with billing of services and projects as required, ensuring that figures align with approved quotes.
• Assist with contract creation and ongoing management of both internal and external subscriptions and services.
• Liaise with vendors to negotiate best pricing to increase profitability of deals.
• Prompt management of department tickets, such as pricing requests and queries.
• Liaise with the finance department as necessary, i.e., queries, invoice approvals.
• Work with the team to improve process efficiencies.
• Support the Business Operations Manager and Finance Director with reports and data analysis as needed.
• Ad hoc office administration.
• Ad hoc facilities management.

• A strong desire and focus on continued improvements and personal development
• A desire to be part of an overall team and achieve team goals
• To continually strive to improve overall firm effectiveness
• Proven ability to work under pressure and with other people
• Work with a sense of urgency
• A clear and friendly telephone manner
• Ability to multi-task and structure a varied workload
• Must be able to demonstrate a ‘customer first’ approach

• Good knowledge of Microsoft Office suite including Microsoft Teams.
• Experience in an MSP or similar fast paced environment preferred.
• Experience with IT and Voice & Data procurement preferred

This job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expected to undertake duties which may not be listed on this job description as directed by your line manager which will be deemed as reasonable within the scope of the role.

• Annual salary depending upon experience.
• Contributory pension scheme (after 3 months service and successful completion of probationary period)
• Twenty-five days annual leave, plus paid Birthday leave.

ITRM is an inclusive employer. More information on this can be found here.