Personal Lines Account Handler

Howe Maxted Group has been helping clients identify risks and find solutions to minimise the impact on their business and private lives for over 100 years. We are a service driven business, having developed and grown over the years to become a leading firm of independent risk consultants, general insurance brokers and financial advisors. We have an established reputation, a long-standing track record with a proven ability to understand fully the unique demands and needs of our clients which in turn ensures best advice is provided in tailoring the insurance cover at competitive premiums.

Howe Maxted are now part of the wider JMG Group, who are a top 30 UK Broker, placing £500m+ Gross Written Premium annually.

Due to continued growth, we are looking for an experienced Personal Lines Handler, who will maintain and develop good relationships with new and existing clients along with development of new business opportunities within the personal lines and HNW insurance sector. You will provide business leads to other departments and provide a high standard of customer service with clients and insurers.

• Dealing with new business, mid-term adjustments and renewals in the relevant markets in line with company procedures and practice, referring to senior colleagues, experts or insurers when issues fall outside of your own experience.
• Making sure all communications with insurers or customers are accurately recorded as per the company’s procedures.
• Dealing with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside your own knowledge and experience.
• Providing a quality service to existing clients, covering all aspects of their insurance arrangements; to advise, review, arrange and secure the appropriate cover at a competitive premium.
• Be responsible for obtaining and assessing quotations, offering alternatives where available and appropriate.
• Regularly update the Accounts Department on payments, amendments, non-payments, and assisting in the resolution of queries

To be successful in this role, you must have the following skills;

• 2+ Years experience as an Insurance Broker with experience of personal lines and HNW products
• Experience of working to high standards of FCA compliance
• Happy with an office-based role, based in Sidcup
• I.T. skills including use of an insurance IT system
• The ability to work to a high level of accuracy
• Exemplary customer service skills with the ability to build solid relationships with clients and insurers
• Regulatory and compliance awareness
• Willingness to work towards Cert CII or already hold qualifications

• Competitive salary commensurate with level of experience
• Free parking
• Company Pension scheme
• Generous holiday entitlement, including birthday day off and additional days available to purchase