Telesales​/Counter Sales

Position: Telesales / Counter Sales

Lawsons – Telesales / Counter Sales (Sidcup)

Lawsons is the UK’s largest independent supplier of timber, fencing and building materials. With over 35 branches and 700+ colleagues across London and the South East, our commitment to quality and service is matched by an inclusive and supportive team culture.

We are seeking a proactive and customer‑focused individual for a Telesales / Counter Sales role in our Sidcup branch. You will be an integral part of the branch, providing excellent service over the phone and in‑person to ensure customers always receive the best advice and support.

Main Responsibilities – Telesales & Counter Sales (Sidcup)

• Handle incoming telephone and in‑person enquiries from trade and public customers
• Advise customers on product selection, availability and pricing for timber, fencing and building materials
• Process sales orders, quotations and resolve queries efficiently and accurately
• Build and maintain effective relationships with new and existing customers
• Support sales growth by identifying and following up on opportunities and leads
• Work closely with warehouse and yard teams to ensure smooth fulfilment of orders and deliveries
• Maintain a high standard of product knowledge, keeping up to date with ranges and promotions
• Work to all health and safety protocols to protect yourself and others within the branch
• Contribute to a positive, collaborative working environment and support colleagues as required

Essential Skills & Experience Required

• Previous experience in sales, telesales, trade counter or builders’ merchant environment (essential)
• Excellent verbal and written communication skills
• Confident and professional manner with strong customer service focus
• Reliable, punctual and enthusiastic with a commitment to quality service
• Ability to multi‑task and thrive in a busy, fast‑paced environment
• Good IT skills and familiarity with order processing systems
• Willingness to learn, adapt and take on new challenges
• Friendly, positive attitude and a genuine team player

Working Hours

Full‑time, permanent role. Working hours are Monday to Friday, 07:30 – 17:00, with alternate Saturday mornings (08:00 – 12:00).

Employee Benefits – Why Work for Lawsons Sidcup?

• Competitive salary ranging between £32,000 – £35,000, depending on experience
• 25 days’ holiday plus all UK Bank Holidays, plus an extra celebration day
• Pension scheme, Death in Service benefit and Employee Assistance Programme
• Access to our “My Reward” platform, including Online GP Access and wellbeing support
• Comprehensive training and genuine opportunities for progression within the building and timber merchant sector
• Inclusive and supportive team atmosphere where every colleague is valued

Why Choose a Career as Telesales / Counter Sales with Lawsons Sidcup?

• Join the UK’s largest independent supplier of timber, fencing and building materials
• Enjoy a mix of telephone sales and in‑branch customer service in a friendly, respected business
• Benefit from ongoing support, professional training and real development opportunities
• Work in a company that genuinely values its team and champions inclusivity, diversity and outstanding service

If you are driven by providing excellent customer service, enjoy working in a sales environment and want to join a respected, growing company in the building supplies industry, we invite you to apply today!

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