Medical Administrator; Care Co-ordinator

Medical Administrator (Care Co-ordinator)

Sid Valley Practice is seeking a motivated and enthusiastic individual to join our Medical Administration team as a full-time Medical Administrator (Care Co-ordinator). This permanent role offers a contract for up to 37 hours per week, working 4 days a week to ensure optimal staffing levels.

Key Responsibilities:

• Administrative Support: Provide efficient and accurate services for GPs and health professionals, including the preparation of letters, reports, and patient referrals.
• Patient Interaction: Handle incoming and outgoing telephone calls to facilitate timely and appropriate communications, take messages and address queries.
• Appointment Coordination: Assist with booking appointments both at the surgery and wider NHS services.
• Task Management: Action tasks sent by doctors promptly and efficiently, including emailing urgent letters and referrals.
• Data Management: Maintain accurate medical data, ensuring that patient records, addresses, and protocols are up-to-date.
• Administrative Duties: Support the registration of new patients, manage daily administrative tasks, and assist with medical and insurance records retrieval.
• Collaboration: Work closely with the clinical team to provide exceptional patient service and assist with booking telephone appointments as needed.

About You:

The successful applicant will:

• Demonstrate the ability to manage a fast-paced, ever-changing workload.
• Possess excellent customer service skills and a caring approach to patients.
• Be highly organised, with the ability to prioritise tasks and multitask effectively.
• Have good IT skills and a willingness to learn new systems.
• Training: Full training will be provided, making this an excellent opportunity for those without medical administration experience.
• NHS Pension Scheme: Available to all staff.
• Compensation: Competitive pay structure, starting on the national minimum wage and increasing with experience.

Purpose of the Role

The medical administrator serves as a key member of the GP practice team, providing essential support to ensure smooth and efficient practice operations. This role is integral to delivering high-quality patient care by offering comprehensive administrative assistance and fostering effective communication among patients, healthcare professionals, and associated agencies.

Key objectives of the role include:

General Assistance: Provide support to the practice team, projecting a positive and friendly image to patients and visitors, both in person and via the telephone.

Patient Reception and Direction: Receive, assist, and direct patients efficiently and courteously, ensuring they access the appropriate healthcare services or professionals.

Administrative and Organisational Support: Perform a variety of administrative tasks, working closely with doctors, nurses, and other healthcare professionals to maintain effective practice operations and deliver high-quality patient care.

Facilitation of Communication: Enable effective communication between patients, the Primary Health Care Team, Secondary Care, and other associated Healthcare Agencies, ensuring seamless coordination and information flow.

The role of the medical administrator encompasses a variety of tasks, though the individual in this position will not necessarily be responsible for all of them:

Patient Interaction and Communication

• Reception Duties: Welcoming patients, managing inquiries, and providing information about the practice.
• Appointment Scheduling: Booking, rescheduling, and cancelling patient appointments using practice management software.
• Telephone Management: Handling incoming calls, directing them to appropriate staff, and taking messages as necessary.
• Patient Registration: Registering new patients and updating existing patient records.

Administrative Support

• Record Keeping: Maintaining accurate and up-to-date patient records, including personal information and medical histories, both digitally and on paper.
• Data Entry: Inputting data into electronic health records and practice management systems.
• Correspondence: Managing incoming and outgoing mail and emails, and drafting correspondence as required.
• Medical Reporting: Assisting in the preparation and distribution of medical reports and summaries.
• Medical Summarising: Summarise and update medical records to ensure they are comprehensive and accessible to healthcare providers.
• Referrals and Communication: Type and send referral letters and other communications to specialists and external healthcare providers.
• GP Rota Management: Assist in creating and maintaining the GP rota to ensure adequate staffing and coverage.

Prescription Management

• Prescription Processing: Assist with the preparation and management of repeat prescriptions, ensuring they are processed efficiently and accurately.
• Liaison with Pharmacists: Communicate with local pharmacies to resolve any prescription issues and ensure timely medication delivery.
• Medication Queries: Address patient…