Facilities Support Officer

Overview

The Donkey Sanctuary is an international animal welfare organisation offering care and protection to donkeys and mules worldwide. We are looking for two self-motivated and flexible Facilities Support Officers to join our Estates and Facilities Team in Sidmouth. This is a part-time, fixed-term contract role (12 months) with start as soon as possible. Closing date:
Thursday 6th August 2026.

Location: Sidmouth

Salary: £13,521 per annum

Contact: Fixed Term Contract

Hours: Part Time

• Provide support in the management of premises, building, plant and equipment including security, maintenance and all other EFM soft services.
• Work closely with operational teams within the UK business operation and offer guidance and advice on site.
• Act as first point of contact for EFM issues and emergencies outside of normal working hours, escalating as required.
• Undertake CCTV monitoring and assist with management of door entry systems including keys and padlocks.
• Respond to activated intruder alarms, investigate and report causes.
• Provide professional operational support for onsite services (security, parking, escorting external contractors, deliveries, and other facilities requirements).
• Respond to emergencies and urgent issues involving safety and security of premises, staff and visitors, maintaining professionalism and calmness.
• Carry out frequent facility assessments and escalate concerns (lighting, windows, heating, fire doors, etc.).

• Good understanding of security, site security and personal safety.
• Ability to respond to emergencies, problem-solve under pressure with initiative and professional judgment.
• Strong written and verbal communication skills.
• Competent record-keeping with the ability to provide accurate and timely reports on incidents, security checks and PPM inspection/testing.
• Knowledge of Health & Safety and/or Fire Safety principles as they apply to the workplace and safe systems of work.
• Experience in maintaining personal safety through regular welfare checks.
• Competent IT skills.
• Full, current and valid UK driving licence.

• Based in Sidmouth, East Devon – an Area of Outstanding Natural Beauty.
• Part-time, 12-month fixed-term contracts starting as soon as possible; typically 4 days on, 4 days off. Flexibility to work alternative patterns; additional hours may be available for staff leave and sickness.
• Life assurance.
• 31 days holiday (including Bank holidays), rising to 34 with each full year of service.
• Wellbeing team;
  Pilates and Yoga classes; long service awards.
• Healthshield plan including reimbursement of some medical expenses, access to discounts, and 24/7 GP and counselling service.
• Free parking; subsidised restaurant and shop.
• The Donkey Sanctuary is a Disability Confident Employer.

Safeguarding The Donkey Sanctuary is committed to safeguarding and promoting the welfare of vulnerable people (children and adults). Applicants are subject to safer recruitment processes, including a DBS check where required for the post. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.