Customer Service Assistant

Customer Service Assistant 2

The Customer Service Assistant 2 provides administrative, clerical, and customer service support within a fast-paced office environment. This position is responsible for handling phone inquiries, data entry, and a variety of administrative tasks that require knowledge of applicable laws, rules, policies, and procedures.

Free parking!

(Duties are illustrative and may vary. Incumbents may perform some or all of these duties, as well as other job-related tasks as assigned.)

• Serve as a representative for the issuance, transfer, or renewal of license plates, validation stickers, placards, and other items related to vehicle or driver registration.

• Process customer transactions in accordance with applicable laws, regulations, and agency policies, including activities involving billing, collection, or financial reconciliation.

• Respond to customer inquiries, requests for information, and complaints requiring in-depth knowledge of relevant procedures and independently determine appropriate resolution.

• Operate computer systems to enter, update, and retrieve data; verify information; schedule appointments or meetings; log and track calls; and generate reports or correspondence.

• Provide coverage for other customer service assistants during absences or high-demand periods, performing clerical or administrative support tasks as needed.

• Perform a variety of general office duties including:

  • Opening, sorting, and distributing mail

  • Greeting and directing visitors

  • Preparing and maintaining reports

  • Filing and organizing documents

  • Operating office equipment such as photocopiers, fax machines, and cash registers

  • Managing inventory of office supplies and ensuring work areas remain organized and presentable

• Assist with training new or cross-trained customer service staff.

• Strong customer service and communication skills.

• Knowledge of office practices, administrative procedures, and record-keeping systems.

• Ability to interpret and apply laws, rules, and policies to specific situations.

• Proficiency in data entry, word processing, and use of office technology.

• Strong organizational and multitasking abilities with attention to detail.

• Ability to handle financial transactions and maintain accurate records.

• Professionalism in handling confidential or sensitive information.

• Demonstrated experience in administrative support, data entry, or customer service; or an equivalent combination of education and experience that demonstrates the necessary skills and abilities.

• Standard office environment with typical business hours.

• May involve extended periods of computer use or customer interaction.