Customer Engagement Coordinator

Customer Engagement Coordinator### Customer Engagement Coordinator Bewerben:
Hybrid:
Sidney, OH, USA:
Coperion:
Full time:
Gestern ausgeschrieben:
R-9247

The Customer Engagement Coordinator is responsible for enhancing customer satisfaction and loyalty by managing customer interactions, resolving inquiries, and ensuring a positive experience. This role includes the accurate and timely entry of customer orders into the company's order management system. It involves close communication with customers and coordination with sales teams and various departments to ensure efficient order processing that meets customer expectations.

The role also includes addressing customer needs, managing communication channels, and maintaining accurate records of customer interactions.  Main Tasks:
* Review purchase orders for accuracy, handle discrepancies, and enter orders precisely.
* Provide customer service and manage post-order activities, including order acknowledgments, expediting, operations coordination, tracking, and documentation.
* Ensure all post-order questions, emergency orders, and customer issues are resolved promptly to ensure customer satisfaction.
* Serve as the main point of contact for post-order communication, collaborating closely with Aftermarket Sales Representatives, Outside Sales Representatives, and internal departments.
* Provide customers with order status updates and change order notifications related to ship dates.
* Create and process change orders, Return Material Authorizations (RMAs), and credit memos as needed.

Responsibility:
* Build and maintain strong customer relationships.
* Act as the primary point of contact for customer inquiries and concerns.
* Coordinate and manage communication between customers and internal teams.
* Resolve customer issues promptly and escalate when necessary.
* Track and analyze customer feedback to support continuous improvement initiatives.
* Maintain up-to-date knowledge of products and services to assist customers effectively.
* Support the development and implementation of customer engagement strategies.

Wer wir sind:

Coperion () ist ein weltweit führendes Industrie- und Technologieunternehmen im Bereich Verfahrenstechnik und bedient zahlreiche Endmärkte, darunter Kunststoffe, Kunststoffrecycling, Lebensmittel, Tiernahrung, Pharmazeutika, Kosmetik, Chemie-, Batterie- und Mineralindustrie. Tag für Tag entwickeln unsere Expertenteams individuelle, hochwertige Prozesse und Systeme, die auf optimale Endprodukte, höchste Effizienz und Nachhaltigkeit ausgelegt sind. Coperion ist ein Geschäftsbereich von Hillenbrand.
Hillenbrand () ist ein globales Industrieunternehmen, das hochentwickelte, geschäftskritische Verarbeitungsanlagen und Lösungen für Kunden in über 100 Ländern anbietet. Unser Portfolio besteht aus branchenführenden Industriemarken, die große und attraktive Endmärkte bedienen, darunter die für langlebige Kunststoffe, Lebensmittel und Recycling. Geleitet von unserem Purpose — Shape What Matters For Tomorrow TM — streben wir nach Exzellenz, Zusammenarbeit und Innovation, um kontinuierlich Lösungen zu entwickeln, die unseren Mitarbeitenden, Kunden, Gemeinschaften und anderen Interessengruppen am besten dienen