WHMG Administration - Float Patient Services Representative 1st Shift

WHMG Administration - Float Patient Services Representative - Full Time - 1st Shift

Join Wilson Health to apply for the WHMG Administration - Float Patient Services Representative - Full Time - 1st Shift role at Wilson Health’s Primary Care/Specialty Care locations in Shelby County, Ohio.

• EDC clinic providing free primary care, prescriptions, labs/testing, and wellness visits
• Medical, Dental, Vision, and Prescription drug coverage
• Company provided Short Term and Long Term disability
• Company provided Group Life Insurance
• Tuition Reimbursement
• Retirement (Defined & Employer Contribution, Employer Match (no waiting period), and Various Investment Options)

At Wilson Health, our mission is to improve the health and wellness of our communities by delivering compassionate, quality care. We are committed to making a difference for our neighbors, friends, and family and aspire to be a trusted, nationally‑recognized leader of innovative, collaborative community health.

Employment Status: Full Time

Working Hours: 40 hours weekly (80 hours bi‑weekly)

Shift: Shifts between 8:00 am – 5:30 pm depending on location

Position Reports to: Practice Manager

Department Description: Wilson Health Medical Group network consists of more than 50 healthcare providers. Our physicians and Advanced Practice Providers offer the care to meet our communities’ medical needs with offices conveniently located throughout the region.

Job Summary: The Patient Services Representative is the key individual that is in a position to make a positive first impression with patients and members of their families on the telephone and face‑to‑face.

• Greets each patient on telephone or face‑to‑face in a courteous manner.
• Welcomes new patients to the practice; registers patient thoroughly, ensuring that demographic, insurance, and other data is accurate and complete.
• Directs incoming phone calls, messages, and electronic communication appropriately; utilizes telephone management protocol at all times.
• Utilizes practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines.
• Meets expectations for collection of co‑pays and account balances; follows cash handling policy at all times.
• Schedules patients accurately and efficiently, focusing on meeting the patient’s needs.
• Collaborates with the provider and administration to provide access for patients seeking services.
• Enters patient charges and payments accurately into the practice management system.
• Enters referral tracking documentation into the practice management system; works the referral tracking report to identify completed and outstanding referrals to follow‑up with the patient for continuity of care.

• High school diploma or general education degree (GED) required.
• Medical Assistant training and previous medical office experience is preferred.
• Computer experience and prior customer service related experience is required.
• Leading candidates will have had prior education and/or experience with diagnostic and procedure coding.

• Improve the health and wellness of the community by delivering compassionate, quality care.
• Be a trusted, nationally‑recognized leader of innovative, collaborative community health.
• A.S.P.I.R.E – Always serve with professionalism, integrity, respect, and excellence.

EOE (Equal Opportunity Employer)

• Entry level

• Full‑time

• Health Care Provider

• Hospitals and Health Care