Patient Access - Manager

Wilson Health is looking for a
Patient Access Manager for our hospital campus located in
Sidney, Ohio
(North Dayton, Ohio area).

Key Perks and Benefits:

• Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
• Generous paid time off (PTO) program beginning day one, designed to support work-life balance, rest, and time with family.
• Medical Insurance:
  Choose from two High Deductible Health Plan (HDHP) options or a PPO plan, along with Dental and Vision coverage. Benefits begin on the first of the month following your hire date.
• HSA with employer contribution for eligible health plans; FSA for medical and dependent care expenses.
• Company-paid Life Insurance and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance Industry-leading retirement plan – employer contributions begin day one with no waiting period for participation.
• Tuition Assistance Program
• Free access to an on-site gym, available 24/7, making it easy to prioritize your health and wellness before or after your shift.
• Employees receive a 10% discount on food and beverages at the Wilson Cafeteria, Coffee Bar and Micro Mart.

Who We Are: At Wilson Health, our mission is to improve the health and wellness of our communities by delivering compassionate, quality care. We are committed to making a difference for our neighbors, friends, and family and our vision is to be a trusted, nationally recognized leader of innovative, collaborative community health.

Employment Status
: FULL TIME
Shift:1st shift - 7am - 3pm Working Hours
: 40 hours per week - 80 hours per pay period
Position Reportsto
: Director of Patient Access
** Managing - 24/7 Registration Coverage

SUMMARY: The Patient Access Manager is responsible for overseeing the hospital’s patient access functions, including registration, scheduling, insurance verification, prior authorizations, and related front-end revenue cycle activities. This position ensures that patients receive a welcoming, efficient, and accurate experience from the point of scheduling or registration through the beginning of their care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Patient Registration and Access

• Oversee daily hospital registration activities for inpatient, outpatient, emergency, and ancillary services.
• Ensure patient demographic, insurance, guarantor, and financial information is collected accurately and maintained appropriately.
• Establish and maintain registration procedures that promote accuracy, efficiency, patient privacy, and excellent customer service.
• Monitor registration quality and identify opportunities to reduce errors, duplicate accounts, and incomplete information.
• Ensure staff follow hospital policies, payer requirements, and applicable regulatory standards.
• Address patient concerns and resolve registration or access-related issues in a professional and timely manner.

Scheduling

• Manage scheduling processes for hospital services, outpatient procedures, diagnostic testing, and other applicable services.
• Ensure appointments are scheduled accurately and in accordance with provider, department, and resource availability.
• Work with clinical departments to identify scheduling issues and improve access and patient flow.
• Monitor scheduling practices to minimize missed appointments, scheduling errors, and unnecessary delays in care.
• Assist with developing and maintaining scheduling protocols and workflows.

Insurance Verification and Prior Authorizations

• Oversee insurance eligibility and benefits verification processes.
• Ensure required referrals, authorizations, and pre-certifications are obtained prior to services whenever possible.
• Mo…