Health Center Lead, RN

Creating a better way. It’s more than just the philosophy we were founded on. It’s our purpose. For our employees, it means more time with patients. Unrushed visits to build meaningful relationships. And most importantly, an opportunity to empower our patients to achieve their full potential – at work and in life. Determined to make a difference? Join our health care revolution and be a part of something better.

The Health Center Lead, RN is a patient-facing clinician responsible for delivering high-quality care while supporting the day-to-day operations of the health and wellness center. Approximately 90% of this role is dedicated to direct patient care.

In addition to clinical responsibilities, this role provides on-site coordination and operational support to promote efficient workflows, team effectiveness, and a positive patient experience. The Health Center Lead partners closely with operations leadership and serves as a resource for staff, helping address routine operational needs and elevate issues as appropriate.

• Provides nursing care in accordance with the Nursing Code of Ethics and established clinical standards, policies, and procedures.
• Assesses, plans, implements, and evaluates patient care based on age-specific physical, psychosocial, and cultural needs.
• Collects and documents patient information, including chief complaint, medical history, vital signs, and other relevant clinical data.
• Administers medications, immunizations, and treatments safely and accurately in accordance with provider orders.
• Performs laboratory and diagnostic testing, including specimen collection, processing, and timely reporting of results, including immediate escalation of critical values.
• Assists providers with examinations and procedures, ensuring appropriate preparation of equipment and exam rooms.
• Provides patient education focused on wellness, prevention, and self-care based on individual needs.
• Supports care coordination and case management by serving as a patient advocate and resource for patients and families.
• Maintains accurate, timely, and compliant documentation in the electronic medical record.
• Adheres to infection control, safety, and OSHA standards, including use of universal precautions.
• Maintains patient confidentiality and ensures compliance with HIPAA and organizational policies.
• Supports day-to-day health center operations, including workflow coordination and resolution of routine operational issues.
• Serves as an on-site resource to staff, providing guidance and support to ensure efficient and effective clinic operations.
• Assists with staff scheduling, including maintaining schedules, communicating changes, and coordinating coverage as needed.
• Monitors and supports completion of operational tasks such as work queues, electronic logs, and supply management.
• Collaborates with operations leadership to identify opportunities for process improvement and enhance clinic performance.
• Supports onboarding, training, and ongoing development of staff.
• Provides input into staff performance through feedback and participation in performance review processes.
• Supports and participates in corrective action processes in partnership with Operations Leadership, as applicable.
• Promotes adherence to organizational policies, procedures, and quality standards.
• Acts as a liaison between staff, patients, and leadership to support communication and issue resolution.
• Ensures a high level of patient experience by supporting service excellence and addressing patient concerns.
• Assists with incident reporting and follow-up as needed.
• Maintains EHR Super User knowledge and provides support to team members as appropriate.
• Monitors the clinic environment and escalates issues as needed,…