Restaurant and Bakery Server

At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. You will be responsible for making special days memorable and everyday meals something extraordinary. Perkins has a proven track record of success with a commitment to their employees and guest satisfaction.

SUMMARY OF POSITION

Provides friendly and efficient service in a timely manner to guests according to company policies, procedures, programs and performance standards. Shows guests genuine hospitality while providing them with a memorable experience. Maintains a professional appearance and a positive, friendly attitude. Performs all duties to maximize guest satisfaction and quality of work environment as directed by Manager on Duty.

POSITION ACTIVITIES AND TASKS

• Guest Interactions
• Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.
• Greets guest in a courteous and respectable way when seated at station.
• Welcomes guests immediately upon seating with a non-scripted greeting.
• Using acquired menu knowledge, offers menu suggestions, answers questions and anticipates guests’ needs.
• Deliver Hot Food – check completed food orders for accuracy, appearance and temperature, deliver to the table immediately.
• Deliver Perkins Service – show a desire to please with genuine hospitality, personality and specific suggestions at every step. Actively engage guests who have concerns and remedy them. Ensure that each Guest is 100% satisfied with their dining experience.
• Clean – keep tables/station, pantry line area and dining room common areas clean. Complete assigned Perkins cleaning system duties.
• Attend to any additional guests’ needs or requests
• Maintain dining area – pre-bussing, detailing etc.
• Maintain cleanliness of stations and pantry.
• Perform side work during shift downtime including but not limited to; rolling silverware, restocking cleaning work stations and bussing tables.
• Execute the service cycle and team responsibilities at all times. Ensure 100% guest satisfaction on every visit.
• Communicate with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
• Keep General Manager and Manager on Duty informed of problems and/or issues and propose alternative solutions.
• Process orders
• Write guest checks and/or operate POS equipment pursuant to company policies.
• Anticipate, identify and correct system breakdowns to achieve maximum guest satisfaction.
• Assist team members
• Maintain service stations, garnish line, service bar and common areas of the restaurant
• Restock service station with glasses, tea, ice and plates
• Restock garnish line
• Fill condiments
• Sort, polish and roll silverware
• Cleans mirrors and artifacts
• Run food for all servers to ensure hot food is served hot
• Maintain cleanliness of dining room and pantry area.

PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS

• Extensive standing and walking for up to 8 hours
• Must be able to see at distance (20 feet), at close range (12 inches), distinguish shapes and utilize peripheral vision to avoid hazards.
• Must be able to communicate clearly
• Exposure to heat, steam, smoke, cold
• Reaching heights of approximately 6 feet and depths of 2 ½ - 3 feet
• High level of mobility/flexibility in space provided
• Time management skills
• Must be able to read, write and perform addition/subtraction calculations
• Must be able to control and utilize fingers to write, slice, chop and operate equipment
• Must be able to fit through openings 30” wide
• Must be able to work irregular hours under heavy pressure/stress during busy times
• Bending, reaching, walking
• Carrying trays of food products weighing about 50 pounds for distances up to 30 feet
• Lifting up to 50 pounds
• Exposure to dish and cleaning chemicals

SUPERVISION RECEIVED: Receives direction and training from Manager on Duty as to the specific procedures and assignments.

KNOWLEDGE AND SKILL

REQUIRED:

Basic skills such as sanitation, safety, and customer service can be taught through in-house training.

EXPERIENCE

REQUIRED:

None

Disclaimer This position description is not intended to be exhaustive of all responsibilities, skills, efforts or working conditions. It is…