Inside Sales & Customer Service

Overview

New Process Graphics is an ISO  certified durable product identification manufacturer and printer with locations in Indiana and Ohio. Since 1921, New Process Graphics has served original equipment manufacturers (OEM) and point-of-purchase (POP) markets, offering high-quality solutions for durable product identification and custom printing. Utilizing advanced technologies, in-house production, and environmentally friendly methods, the company offers a range of services including flexographic, screen, digital printing, and converting.

Dedicated sales, design, and production teams provide efficient, innovative solutions tailored to meet customer needs, all with a focus on complete satisfaction. As a customer-oriented company, New Process Graphics proudly serves as a trusted partner in delivering premium quality and timely results.

This is a full-time on-site role in Sidney, OH, for Inside Sales & Customer Service. This opportunity exists due to the planned retirement of an existing team member. The selected candidate will handle customer inquiries, maintain and grow client relationships, and provide top-notch customer service. Daily responsibilities include managing inside sales activities, proactively generating leads, addressing customer needs, ensuring satisfaction, and communicating effectively with both internal teams and customers.

The position demands a focus on client-centric processes and collaboration with the sales and production teams for seamless service.

• Manage inside sales activities and proactively generate leads.
• Address customer needs promptly and professionally to ensure satisfaction.
• Communicate effectively with internal teams and customers.
• Collaborate with sales and production teams to deliver seamless service.

• Associate or bachelor’s degree is preferred, or 4 years minimum B2B customer service experience.
• Proficiency in inside sales and lead generation processes, with the ability to identify potential clients and pursue opportunities.
• Strong focus on customer service and customer satisfaction.
• Excellent communication skills, with clear, responsive, and courteous interactions with team members and clients.
• Previous experience in sales or customer support, with a proven ability to meet or exceed targets.
• Familiarity with industrial or manufacturing environments is a plus.
• Proficiency in CRM software and Microsoft Office Suite is desirable.
• Ability to work collaboratively in a team and handle on-site responsibilities.

• Comprehensive benefits package for employee and spousal/family medical, dental, and vision. Employer-paid short-term disability and life insurance.
• 401(k) with variable employer match.
• Competitive weekly pay, with paid time off, holiday pay, and vacation.
• A flexible 4- or 5-day work schedule to support work-life balance.
• Job security with a market-leading company committed to long-term growth.
• Opportunities for professional development and continued education.
• A collaborative work environment that values innovation and teamwork.

We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.

We do not discriminate against any employee or applicant in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability, or any other characteristic protected by law.