Dispatcher, Government

Under direct supervision, performs emergency dispatching, assists public at the counter, giving and receiving information and directing to proper office.

The fundamental reason this classification exists is to receive, evaluate, and process all 9-1-1 calls for police, fire, and medical assistance; or, to operate base radio equipment to dispatch police units on police related incidents.

• Dispatcher (Full-Time) $29.27 - $35.58
• Dispatcher I (Part-Time) $29.27
• Dispatcher II (Part-Time/Lateral) $35.58

• Communicates with police units in the field by radio;
• Answers telephones on the Emergency 911 line;
• Places service calls and dispatches police, medical, fire and search and rescue accordingly;
• Completes and maintains a variety of police records;
• Monitors radio and teletype system communications of local, state, and federal agencies;
• Assists public at the counter, giving and receiving information and directing to proper offices, insurance companies, attorneys, etc.; receives and processes overnight parking permits; types clearance letters for citizens;
• Provides information at the counter and on the telephone about vehicle codes, penal code, fire safety, basic law, first aid, and city rules and regulations;
• Maintains a daily log of police activity;
• Logs and serves subpoenas for in-house officers;
• City of Sierra Madre
• 232 W. Sierra Madre Blvd.
• Sierra Madre, CA 91024
• Processes inquiries from officers in the field through Justice Data Interface Controller (JDIC) computer;
• Inputs data into the computer about stolen or damaged property, stolen vehicles, registered guns, and crime reports;
• Receives complaints and reports, and provides the public with information and directions;
• Performs other related duties as required.

• California Penal Code, Police Department Operations Orders, Police Department Policy Manual, Sierra Madre Municipal Code, and general Emergency Operations Center procedures.
• Typewriter keyboard and C.A.D. system command codes.

• Speak with a clear, well-modulated voice in English by phone and radio dispatching equipment while tactfully communicating with highly emotional callers.
• Operate computer-aided dispatch equipment.
• Comprehend and make inferences from material written in the English language and learns job-related material primarily through oral instruction, observation, and structured lecture.
• Operate a variety of standard office equipment.
• Enter data or information into a terminal, PC, or other keyboard device.
• Remain in a sitting position for extended periods of time.
• Work cooperatively with citizens, co-workers, sworn personnel, and other City and agency employees.
• Remain calm and exercise judgment in making decisions in emergency situations under heavy workloads.
• Determine priorities of emergencies.
• Work safely without presenting a direct threat to self or others.
• Work a flexible schedule which may include nights, weekends, and holidays.

High school diploma or equivalent required; with the ability to type at least 40 words per minute; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.

Must be able to satisfactorily complete the Public Safety Dispatchers’ Basic Course. Must possess a current American Red Cross certificate in First Aid/CPR/AED for Schools and the Community or obtain within three months of employment.

While performing the duties of this class, the employee is regularly required to sit, stand, walk, talk, and hear, both in person and by telephone; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms; stoop, kneel, or crouch to access or place records or files; lift and carry records and documents, typically weighing less than 50 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.

While performing the duties of this class, the employee is regularly required to use oral and written communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret data and situations; use math and mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions; and interact with City…