Case Manager, Behavioral Health

Case Manager, Behavioral Health at Chiricahua Community Health Centers, Inc.

Reports To: Director of Behavioral Health

Job Summary: Provides direct patient education and connection to counseling and other community resources and services to individuals and groups as needed.

• Provides case management services to patients who are enrolled with behavioral health services to support treatment and ongoing continuation of care.
• Assist patients with making referrals to and obtaining appropriate health and human services.
• Assists with ensuring engagement with the patients and other services within CCHCI, through telephone calls and follow-ups when patients miss scheduled appointments.
• Applies strengths-based and trauma-informed approach to working collaboratively with patients and internal and external team members to help support patients in their treatment and recovery.
• Implements motivational interviewing techniques to engage patients in decision-making process and help them understand the benefits of assessment and accessing the appropriate level of care.
• Collaborates with existing community resources to address environmental factors that impact the onset or recurrence of mental health disorders or needs.
• Enhances education for patients, families, communities, and personnel to support patient engagement and self-management including medical conditions that often co-occur with mental health diagnoses.
• Coordinates ongoing assistance and resources to medical providers as needed for the treatment and recovery of identified behavioral health program patients.
• Monitors patient access to and involvement with treatment and other providers to help address barriers to treatment and the recovery process.
• Follows up with patients according to written procedure to ensure timely patient follow-through upon receipt of the referral.
• Monitors patients for changes in clinical symptoms and treatment side effects or complications and consults with treatment team as needed.
• Works closely with medical providers, psychiatric mental health nurse practitioners, and counselors to provide ongoing services to behavioral health patients within CCHCI.
• Ensures accurate billing for services to AHCCCS payors by billing appropriate codes and providing supporting documentation.
• Under clinic supervision, assists with completion of intakes and other assessments, to include creation of treatment and service plans, providing appropriate diagnoses (i.e. ASAM, Calocus, S.B.I.R.T.) and others, according to education and experience level.
• Under clinical supervision, provides services to ensure all requirements of billing and documentation are met. Ensures completion of all documentation in EHR according to procedure and in a timely fashion.
• Under clinical supervision, assists with keeping treatment plans and service plans up to date to include annual updates are completed in a timely manner.
• Assists with care coordination of patients when residing in a residential treatment facility and assists with the transition of care once patient is discharged from setting, to include proper discharge paperwork, proper scheduling of follow up visit with CCHCI provider. Ensuring all documentation is placed in the patient chart.
• Ensures compliance with all trainings provided by CCHCI and in guidance with Arizona Healthcare Cost and Containment System (AHCCCS).
• Consistently meets service delivery expectations according to the need of CCHCI, AHCCCS Provider Billing Manual, the Behavioral Health Services Guide, and according to any procedures developed by the behavioral health department.
• Participates in all assigned meetings, staff development, and training as required.
• Assists with tracking and reporting of patients receiving services.
• Provides excellent customer services to patients, community agencies, CCHCI providers and staff.
• Assists with community engagement as needed to support the services of CCHCI in the community.
• Performs other related duties as assigned or requested.

• High School diploma/GED and four (4) years of behavioral health experience, OR Associates degree in behavioral health field and two (2)…