Help Desk Technician- Level II

Are you a talented and experienced computer technician looking for an exciting opportunity to showcase your skills? Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician‑ Level II in Sierra Vista, AZ. In this role you will have the chance to work onsite, providing essential support and solutions to our valued customers. You will be part of a dynamic team that values innovation, excellence, and integrity.

This position is 24/7 coverage for our Help Desk. Successful candidates must be able to work evenings and overnights as well as daytime hours.

Your dedication to high‑performance and forward‑thinking will be instrumental in delivering top‑notch service to our clients. If you thrive in a professional environment that is customer‑focused and are ready to take on new challenges, apply today! You can get great benefits such as health insurance, dental and vision coverage, life insurance options, accidental death and dismemberment insurance, long‑term and short‑term life insurance, health care flexible spending account, dependent care flexible spending account, 401(k) plan, education reimbursement, training and certificate reimbursement and paid vacation, holiday, jury duty, bereavement, and military leave.

Join Sentrillion as a Help Desk Technician II, where you will play a crucial role in providing technical support to a diverse range of stakeholders including customers, maintenance technicians, technical trainers, engineering personnel, and more. Your responsibilities will involve ensuring the smooth installation, maintenance, and repair of electrical cabling, infrastructure, equipment, and control systems. Your expertise and dedication to excellence will be vital in delivering top‑notch service and solutions to meet the needs of our clients.

To excel as a Help Desk Technician II at Sentrillion in Sierra Vista, AZ, you will need a high school diploma or equivalent experience, along with 1–3 years of relevant experience. Proficiency in computer peripherals, hardware, and software is essential, as is the ability to troubleshoot a variety of computer issues. Additionally, you must have the capacity to obtain and maintain necessary government‑issued security clearances, making US citizenship a requirement.

Your dedication to learning and adapting to new technologies, combined with strong problem‑solving skills, will ensure your success in this dynamic role. Knowledge and skills required for the position are:

• Open, update, and close maintenance records in the Nationwide Operations Resource Management Ticket system; document all actions taken to resolve issues.
• Create, update, and close trouble ticket records in the Nationwide Operations Resource Management Ticket System; document all actions taken to resolve issues.
• Provide telephonic technical assistance and support.
• Assign trouble tickets to appropriate maintenance personnel.
• Monitor and report status of open trouble tickets.
• Provide after‑hours on‑call telephonic technical support according to published schedule.
• Remotely install software and device drivers on computers.
• Remotely troubleshoot computer operating systems for hardware and software problems.

Are you organized and able to prioritize tasks effectively? Do you have excellent communication skills, both written and verbal? Are you flexible and able to adapt to changing business needs as well as:

• Ability to successfully pass a security background investigation including drug screen.
• Strong detail‑oriented skills; able to multi‑task and change priorities quickly.
• Must be able to use Microsoft Windows and Office platforms.
• Ability to work designated schedule which includes weekends and holidays as well as maintain attendance and punctuality.
• Valid driver's license; ability to meet Sentrillion Safe Driving Requirements.

If you feel that you would be right for this Help Desk II position, please fill out our initial 3‑minute, mobile‑friendly application. We look forward to meeting you!