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It Systems Administrator I​/Ii

Job in Sierra Vista, Cochise County, Arizona, 85635, USA
Listing for: City of Sierra Vista
Full Time position
Listed on 2026-01-04
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator
Job Description & How to Apply Below
Position: IT SYSTEMS ADMINISTRATOR I/II

Definition

Under general supervision of the CIO - IT Manager, this position requires the knowledge and skills required to perform server and domain level administration on various technology systems for the City of Sierra Vista. The System Administrator serves as the primary support for all city wide technology systems including but not limited to server systems, communications systems, virtual systems and other advanced technology that is part of the City’s IT Infrastructure environment.

FLSA status:
Exempt.

Essential Functions

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

Tasks
  • Develop and implement configuration management solutions for hardware and software implementation. Write and maintain system documentation.
  • Data collection and evaluation of existing or proposed information systems.
  • Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software. Analyze and evaluate present or proposed business procedures or problems to define data processing needs.
  • Research and recommend hardware and software development, purchase, and implementation.
  • Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration. Accept, resolve and close all assigned trouble-tickets in a timely manner.
  • Record and maintain hardware and software inventories, to include software licensing as well as user access and security.
  • Provides phone or email support to include hardware, software and server problems that can be resolved at tier 1 support (Help Desk Specialist), recognizes when to elevate to tier 2 support and record activity.
  • Provide tier 2 support to level 1 Help Desk Specialist and provides held desk coverage and functions as necessary.
  • Work as a team member with other technical staff, such as networking, to ensure connectivity and compatibility between systems.
  • Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current infrastructure.
  • Provide training and technical assistance to City staff.
  • Assists the CIO, Deputy CIO, Sr. Systems Administrator and other peers to administer and support Active Directory users and groups, file and print servers, quotas and permissions assignment, data management: file and email restores, mailbox creation and administration of email server. In addition to server staging and decommissioning.
  • Responsible for proactive monitoring of assigned systems or devices and hardware support for server and data management systems or solutions. Responsible for City cell phone data administration and provisioning.
  • Participates in special projects and may be assigned project manager duties for all new city facilities as well as renovation for existing city facilities;
    This includes planning and designing to determine I.T. needs, planning meetings with the Project Architect and Project Engineer, and negotiating contracts with selected and/or assigned vendors.
  • Knowledge, Skills, and Abilities

    Knowledge of city wide supported hardware, software, and operating systems to include configuration and connectivity.

    Knowledge of computer security procedures and protocol.

    Knowledge of Microsoft Operating system architecture to include server and PC.

    Knowledge of Microsoft Office Suite products and licenses, to include Office 365 Enterprise/GCC.

    Knowledge of federal copyright laws as they pertain to the use of computer software.

    Knowledge of Adobe products.

    Knowledge of Database Management System (DBMS) i.e. MS‑Access and SQL.

    Knowledge of RMS/CAD operating system software.

    Knowledge of Microsoft Active Directory and Microsoft Exchange platforms in addition to AD on‑prem/Azure.

    Skills in data record maintenance.

    Skill in working in an environment where multitasking and simultaneous tasking is common for resolution of issues.

    Skill in project planning, management, and control.

    Skill in training end‑users utilizing correct IT standards…

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