Content Designer​/Writer; C

Responsibilities

• Analyze customer experiences to develop content strategies for digital properties.
• Propose content and content solutions based on data and customer insights, utilizing keyword research, customer insights and a range of analytics tools to improve content, visibility and audience reach via digital channels.
• Define and implement content management processes, including conducting routine content inventories, audits, and evaluations for quality, usability, accessibility, and inclusivity.
• Define editorial standards and processes, including style and formatting guidelines.
• Produce content models, metadata, taxonomies, and sitemaps.
• Collaborate with UX researchers and designers on content design, user journeys and information architecture.
• Prepare, organize, and publish content, ensuring the application of plain language guidelines and accessibility practices.
• Collaborate with data analysts to optimize content for search engines, social media, and other distribution channels.
• Write, edit, and test copy on digital platforms and products as needed.
• Perform other duties as assigned.

• Bachelor’s degree in communications, journalism, marketing, or related field; a degree with a digital focus is preferred or other combination of education, training, and certifications.
• 3+ years of experience developing and implementing content strategies for large websites and digital products; 5+ years of total professional experience.
• Strong understanding of human-centered design (HCD) strategies, methods, and approaches, and how content strategy fits in and elevates UX and product design deliverables and solutions.
• A portfolio of work that demonstrates a strong understanding of content strategy deliverables (e.g., content strategies, content models, content designs, UX writing).
• Experience working with Agile development teams.
• Demonstrated experience working within cross‑functional digital teams for at least 4 years.
• Strong consultation and collaboration skills; comfortable facilitating meetings and workshops with cross‑functional project teams.
• Excellent verbal and written communication skills.
• Experience in writing, revising, sourcing, and aggregating content.
• Experience using voice of the customer data and analytics to support content strategy.
• An understanding of plain language guidelines and accessibility standards.
• Experience working with content management systems and/or digital experience platforms, including creating and managing plans for migrating content from legacy to modernized content management solutions.
• Due to federal contract requirements, applicants must be U.S. citizens and able to obtain/maintain a security clearance.

• Medical, Dental, and Vision insurance plans, Paid Time Off, sick leave, 401k Retirement Savings plan with company match, and more.