Client Care Manager

Client Experience Manager – Sierra Vista, AZ

Right at Home of Southern Arizona & Southern Nevada is hiring a Client Experience Manager to lead this important area in our Sierra Vista office.

Pay range: $55,000.00 / yr – $65,000.00 / yr. Full benefits including 401(k), profit sharing, 4 weeks paid time‑off, paid holidays, and a company car for business purposes.

Right at Home of Southern Arizona was founded in 2013 and operates office locations in Tucson, Green Valley, Sierra Vista, and Henderson, NV. Our purpose is to improve quality of life by helping people navigate the aging journey. We help veterans and older adults do the things they love so they can live the way they want.

• Team First – Humble, Hungry, and Smart; committed to a healthy organization above all else.
• Leader – Strive to be a level 5 leader, embrace productive conflict, honor vulnerability.
• Doer – Committed and accountable; put first things first and magnify the role.
• Grow or Die – Drive for superior financial results, operational excellence, and believe Good is the enemy of Great.
• Discipline – Operate with freedom within a framework of responsibilities and be consistent effort and execution day in, day out.

• Lead, manage, and maintain accountability for client relationships.
• Ensure extraordinary experiences and delivery of care to clients.
• Onboard new clients.
• Increase service hours for assigned clients.
• Assess client needs and develop custom care plans; visit regularly to ensure success.
• Ensure proper client and caregiver matching and scheduling.
• Coordinate client care with other providers and community partners.
• Hire, onboard, train, supervise, and support a team of professional caregivers.

• No unstaffed client visits.
• Less than 1% of total hours in unbilled overtime.
• Increase service hours for existing clients to grow company revenue.
• Maintain a ratio of 1.5 caregivers to 1 client.

• Bachelor’s degree.
• Willing to work 45–50 hours per week and consistently hit weekly numbers.
• Experience working with aging adults and leading a team of professional caregivers.

We train our team to help them succeed and everyone on our team contributes to our success. In this role, you will be accountable to hit the above numbers each week.

Let’s start talking about living. Apply today!