Rural Resource Specialist, PAV

The Primavera Foundation is a non‑profit community development organization that has been providing pathways out of poverty and strengthening the Tucson community since 1983, through a variety of programs and services. Project Action for Veterans (PAV) offers housing assistance (rapid rehousing and homeless prevention) and supportive services to Veterans and their families who are homeless or about to become homeless who “but for” this assistance would continue to be or become homeless.

The program serves Veterans living in Pima, Cochise, Graham, Greenlee, and Santa Cruz counties, and follows the policies and regulations of the Supportive Services for Veteran Families (SSVF) funding from the U.S. Department of Veterans Affairs. PAV is accredited by CARF for Rapid Rehousing and Homelessness Prevention Programs.

The Rural Resource Specialist focuses mainly on assisting with the successful transition to/with necessary housing for these veterans and their families. The successful candidate will be a culturally‑sensitive social services professional who has a positive influence on others, thrives on successfully facilitating processes, works at a faster‑than‑average pace, is extremely disciplined, detail‑oriented, and results‑oriented, sets high standards for self and others, and demonstrates top‑notch planning and coaching skills.

(Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):

• Conducts intake/eligibility meeting and completes eligibility forms to determine eligibility based on need and program requirements
• Develops a housing service plan with participants and enters all information in the program database.
• Assists participants in identifying, applying for, and moving into permanent housing.
• Works with PAV Co‑Director to verify determination of services and communicates approvals and all follow‑up with the participant.
• Continues to follow up with participants as needed, and continues to conduct ongoing assessment on a periodic basis as per program guidelines, including 90‑day recertifications.
• Communicates/coordinates with the participant’s other service providers as applicable regularly.
• Assists with any applications for mainstream benefits, the status of the application, and benefits received. This can include attending meetings as an advocate for the participant.
• Contact the participant and conduct a process for participant exit when services are complete.
• Ensures that 85% of Rapid Rehousing and 95% of Prevention households served exit with permanent housing.
• Completes monthly reports on the status of participants on caseload.
• Registers all veteran participants for the SSVF satisfaction survey.
• Participates in VA and HMIS training, and other agency trainings as requested.
• Participates in monitoring and evaluation activities, including record reviews.

• Ensures that participant files are properly maintained, meeting grant and confidentiality requirements.
• Maintains a 95% accuracy rate on data entry and file audits.
• Ensures confidentiality of participant information.
• Maintains statistical data as required by grant funding sources.
• Adheres to all contractual agreements related to resource and case management services.
• Attends meetings with partnering agencies as scheduled.
• Attends agency meetings as required, such as All Staff and quarterly resource specialist meetings.
• Performs other related duties as requested/assigned by leadership.
• Demonstrates adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned by leadership.

• Knowledge of issues facing veterans and people who are low‑income/homeless, including housing, employment, mental and physical health.
• Strong interviewing and assessment skills.
• Ability to work effectively with program participants, the public, staff, and volunteers.
• Ability to communicate effectively and accurately orally and in writing.
• Proficiency with office computer systems and software, including Microsoft Windows, Outlook,…